[Remote] Customer Success Associate

Note: The job is a remote job and is open to candidates in USA. Revalize is a company founded in 2021 that empowers manufacturing businesses with technology solutions across the manufacturing value chain. The Customer Success Associate will manage renewals and at-risk situations for assigned accounts, focusing on product adoption, expansion, and customer retention. Responsibilities Drive the post-sales journey for assigned accounts, from, product adoption, expansion, advocacy, and ultimately renewal Manage a high-volume book of business of approximately 150 accounts, maintaining an accurate forecast and account status within SFDC. (Accounts between 10-30k ARR) Process renewals within SFDC and ensure price increase targets are met Monitor account health indicators to identify churn risk and develop strategies for mitigation Manage At Risk situations and collaborate closely with other internal teams to support customer requests, issues, and feedback Present value of Revalize products with customers, effectively managing objections to mitigate churn Support customer nurture activities and campaigns in partnership with Marketing Identify additional opportunities to drive up-sells, cross-sells, and collaborate with Sales to deliver on account growth goals Generating renewal proposals, sending renewal outreach and ensuring timely closure Responding promptly to customer inquiries, documenting customer interactions and maintaining accurate records in CRM Collaborating with sales, support, professional services, and product teams to ensure a seamless customer experience Analyzing customer usage data and identifying opportunities for upselling and cross-selling Developing and implementing strategies to increase customer retention and reduce churn Handling customer escalations, managing risk, and resolving issues in a timely manner Gathering customer feedback and communicating it to relevant internal teams for product improvements Skills Experience managing renewal and negotiation conversations Professional presence with ability to listen to, understand and present to customers Ability to understand customer's business needs and how those connect back to product value Strong verbal and written communication skills with a passion for delivering an excellent customer experience Proactive problem solver with experience developing creative solutions for customers and the business 1+ years of Technology / SaaS / Software experience a plus Benefits PTO Sick and Parental Leave Medical, Dental, and Vision Insurance 401(k) Plan Health Savings Account Life Insurance Employee Assistance Program Company Overview Revalize is powered by industry-specific software solutions that help you connect to your markets through elevated digital experiences. It was founded in 2021, and is headquartered in Jacksonville, Florida, USA, with a workforce of 501-1000 employees. Its website is