**Part-Time Customer Experience Representative – Delivering Exceptional Experiences for B-Stock's Valued Customers**

Are you a customer experience enthusiast with a passion for delivering personalized solutions and exceptional service? Do you thrive in a fast-paced environment where no two interactions are the same? If so, we invite you to join blithequark's dynamic team as a Part-Time Customer Experience Representative. In this role, you will play a vital part in shaping the customer experience for our small business buyers, navigating situations to grow their business, and driving first-class interactions through various channels. **About blithequark** blithequark is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. Our customers range from top brands and retailers to entrepreneurs looking to purchase valuable merchandise for their resale businesses. With a growing need for re-commerce solutions to keep products in use as long as possible, blithequark is proud to play a significant part in powering resale, reuse, and the circular economy. **Key Responsibilities** As a Part-Time Customer Experience Representative, you will be responsible for delivering a personalized, positive customer experience through various forms of contact, including: * Inbound telephone support * Web-based chat support * Email Support * Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity * Advocate on behalf of the customers internally by proactively identifying areas of opportunity * Assist customers with account creation and troubleshooting * Communicate with customers and third-party suppliers ensuring a smooth transaction process * With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries * Complete ongoing and one-time projects to the benefit of customers and internal teams **Minimum Qualifications, Job Skills, and Abilities** To succeed in this role, you will need: * High School Diploma/GED Certificate * Positive attitude, hard-working, flexible with changing priorities, and eager to learn * Excellent written and verbal English, reading comprehension, and judgment skills * Ability to come up with meaningful solutions, even if that means thinking outside the box * High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions) * Love technology * Think personalized responses are the bomb (even when using a canned/macro) * Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have the ability to work independently or as part of a team to accomplish our goals **Preferred Qualifications** While not required, we welcome candidates with: * 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between * Knowledge of Salesforce or similar customer service programs * Online auction or e-commerce experience is very helpful * Second language skill at a professional proficiency level (Spanish or French) * Typing speed of 35 WPM **Schedule and Compensation** This is a part-time position, 20 hours a week, with a schedule of Monday-Friday. The pay rate for this role will range between $19.23 to $20.23 per hour. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity. **Employee Benefits** As a valued member of our team, you will enjoy: * Competitive compensation packages including bonus * Telecommuting and remote work options * Team off-sites, social events, annual company events, and frequent extracurricular activities * Unlimited snacks and drinks **Work Environment and Company Culture** At blithequark, we believe in creating a work environment that is inclusive, supportive, and fun. Our core values have shaped the company we are today and will continue to drive our success for many years to come: * Make Each Dollar Count * Take Our Work Seriously, Not Ourselves * Do The Hard Things Today That Will Pay Off Tomorrow * Use Trust As The Best Measure Of Success * Find Strength In Numbers **How to Apply** If you are a customer experience enthusiast with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please visit our careers page at bstock.com/careers/ to learn more about our company culture and values. Apply now and join our dynamic team as a Part-Time Customer Experience Representative! Why Work at blithequark? Our Mission At blithequark, we are committed to creating a platform that connects buyers and sellers of returned, trade-in, and overstock inventory. Our mission is to provide a simple and direct way for buyers to purchase valuable products directly from retailers, while offering sellers a technology-driven replacement for traditional resale methods. Our Values Our core values have shaped the company we are today and will continue to drive our success for many years to come: * Make Each Dollar Count : Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us. * Take Our Work Seriously, Not Ourselves : Everything at blithequark continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves). * Do The Hard Things Today That Will Pay Off Tomorrow : We're willing to sacrifice and endure, fail and adapt to reach our long-term goals. * Use Trust As The Best Measure Of Success : The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed. * Find Strength In Numbers : Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers. Our Benefits As a valued member of our team, you will enjoy: * Competitive compensation packages including bonus * Telecommuting and remote work options * Team off-sites, social events, annual company events, and frequent extracurricular activities * Unlimited snacks and drinks Our Culture At blithequark, we believe in creating a work environment that is inclusive, supportive, and fun. We're a team of innovators and problem-solvers who are passionate about delivering exceptional customer experiences. If you're a customer experience enthusiast with a passion for delivering personalized solutions and exceptional service, we invite you to join our dynamic team as a Part-Time Customer Experience Representative. How to Apply If you're ready to take your customer experience skills to the next level, please visit our careers page at bstock.com/careers/ to learn more about our company culture and values. Apply now and join our team as a Part-Time Customer Experience Representative! Apply for this job