**Part-time Chat Specialist – Automotive Industry Customer Service Representative**

At arenaflex, we're on a mission to revolutionize the automotive industry by providing innovative solutions that connect car buyers with dealerships. As a part-time Chat Specialist, you'll play a vital role in our team, engaging with customers online and turning conversations into leads that drive revenue for our clients. If you're a positive, energetic, and tech-savvy individual with a passion for great customer service, we want to hear from you! **About arenaflex** arenaflex is a dynamic and fast-paced company that's changing the way the automotive industry interacts with customers. Our relaxed, yet professional work environment is the perfect place for individuals who thrive in a collaborative and innovative setting. As a remote team member, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a close-knit community that's passionate about delivering exceptional results. **Responsibilities** As a Chat Specialist, your primary responsibilities will include: * Handling a wide variety of customer inquiries via online chat, providing accurate and timely responses to their questions and concerns * Providing detailed information about our products and services, ensuring that customers have a seamless and engaging experience * Narrowing down on appointment information to schedule appointments, ensuring that customers have a smooth and hassle-free experience * Capturing customer contact information for lead generation and client review, helping our clients to build strong relationships with their customers * Summarizing interactions based on customer needs for client review, providing valuable insights that help our clients to improve their sales and marketing strategies * Developing and maintaining a knowledge base of the evolving products and services, staying up-to-date with the latest industry trends and developments **Qualifications** To succeed in this role, you'll need: * Previous experience in retail customer service or the automotive industry is preferred, but not necessary * Basic internet and window-based computer skills, including proficiency in Microsoft Office and Google Suite * Strong ability to multitask, with a keen eye for detail and a passion for delivering exceptional results * Positive and professional demeanor, with excellent written and verbal communication skills * Ability to adapt to change and enjoy a quick-paced work environment, with a willingness to learn and grow with our company * Must reside in one of the following states: Alabama, Arkansas, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin **Skills and Competencies** To excel in this role, you'll need to possess: * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues * Strong problem-solving and analytical skills, with the ability to think critically and creatively * Ability to work independently and as part of a team, with a willingness to collaborate and contribute to our company's success * Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Ability to adapt to change and learn new skills quickly, with a willingness to take on new challenges and responsibilities **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to helping our team members grow and develop their skills and careers. As a Chat Specialist, you'll have access to: * On-the-job training and coaching, with regular feedback and support from our experienced team members * Opportunities for professional development and growth, with a focus on building your skills and expertise in customer service, sales, and marketing * A collaborative and supportive work environment, with a focus on teamwork and collaboration * A comprehensive benefits package, including 401(k) matching, on-the-job training, and a referral program **Work Environment and Company Culture** As a remote team member, you'll enjoy the flexibility to work from the comfort of your own home, while still being part of a close-knit community that's passionate about delivering exceptional results. Our relaxed, yet professional work environment is the perfect place for individuals who thrive in a collaborative and innovative setting. **Compensation and Benefits** As a Chat Specialist, you'll enjoy a competitive hourly rate of $13.00 per hour, with opportunities for overtime and bonuses. You'll also have access to a comprehensive benefits package, including: * 401(k) matching * On-the-job training * Referral program * Paid time off and holidays * Flexible scheduling and remote work options **Shift and Availability** As a part-time Chat Specialist, you'll be required to work a minimum of 25 hours per week, with opportunities for overtime and bonuses. You'll be expected to work a variety of shifts, including day, evening, and night shifts, with a focus on providing exceptional customer service and support to our clients. **Application and Selection Process** To apply for this role, please submit your application through our website, including your resume and a cover letter. We'll review all applications and contact selected candidates for an interview. Please note that we're an equal opportunity employer and welcome applications from diverse candidates. **Application Questions** To ensure that you're the right fit for this role, we'll ask you a few questions during the application process. Please be prepared to answer the following: * Do you own your own computer or laptop with a webcam and microphone? * Are you able to attend four weeks of paid, remote training via Zoom Tuesday through Saturday from the hours of 11:00 AM - 7:30 PM EDT? * Are you able to work five days a week, including a Saturday or Sunday? * Do you reside in one of the following states: Alabama, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, West Virginia, or Wisconsin? **Location** This role is based in Pennsylvania, with opportunities for remote work. We're an equal opportunity employer and welcome applications from diverse candidates. **Apply Now** If you're a positive, energetic, and tech-savvy individual with a passion for great customer service, we want to hear from you! Apply now to become a part of our team and start your journey with arenaflex today! Apply for this job