Online Customer Service Representative – American Express (Remote)

Job description Job Summary • *Job Type:** Full-Time • *Salary:** Competitive, based on experience • *Working Hours:** Flexible, with core hours between 9 AM – 5 PM • *Company:** American Express • *Location:** Remote • *Benefits:** Comprehensive Health and Dental Insurance, Paid Training, Paid Vacation, 401K, Career Development Programs, and Flexible Schedule Opportunities. American Express is seeking a dedicated and enthusiastic Online Customer Service Representative to join our growing team remotely. This is an exciting opportunity for individuals interested in providing exceptional customer support while working from home. American Express is renowned for its excellent customer service, and we’re looking for a team player who can help us maintain our high standards. Job Description As an Online Customer Service Representative, you will be responsible for delivering outstanding service to our customers by providing them with knowledgeable, professional, and efficient assistance. You will be the face of American Express, assisting our cardmembers in navigating their needs and ensuring their satisfaction. The successful candidate will connect with our clients using various online platforms, managing inquiries related to card member accounts, resolving any issues they may encounter, and performing related duties to maintain a high level of customer satisfaction. You will become an integral part of our team, contributing to the refinement of our customer care approach and helping us exceed our service objectives. Your primary responsibilities will include addressing customer inquiries, providing solutions, and guiding customers through the use of our online services. You will partner with other teams to escalate and resolve concerns, ensuring our cardmembers receive prompt and effective responses. Requirements 1. Strong communication skills, both verbal and written. 2. Proficiency in using computers and familiarity with online platforms. 3. Ability to work independently and manage time effectively. 4. Strong empathy and problem-solving skills. 5. Previous customer service experience preferred. 6. Reliable internet connection and a quiet home office environment. 7. Availability to work flexible hours, including weekends and holidays. Responsibilities 1. Handle inbound customer service inquiries via chat, email, and occasionally phone. 2. Provide timely and accurate information to customers regarding their accounts and transactions. 3. Resolve customer complaints and issues with patience and efficiency. 4. Utilize CRM software to document customer interactions. 5. Assist customers with online navigation and troubleshooting. 6. Collaborate with team members to improve service delivery. 7. Maintain a high level of professionalism and a positive attitude. Benefits – Comprehensive Health and Dental Insurance – Paid Training and Development Programs – Generous Paid Vacation and Leave Policies – Opportunities for Career Advancement – 401K Matching – Flexible Work Schedule Educational Qualifications – High school diploma or equivalent required. – Additional coursework in customer service or related fields is a plus. Experience – 1-2 years of experience in customer service or a related field preferred. Company Overview American Express is a global leader in financial services, renowned for its commitment to delivering exceptional customer service and innovative financial solutions. Our mission is to provide our clients and cardmembers with the highest level of service, ensuring their satisfaction and loyalty. We value our employees and strive to create a supportive and dynamic work environment that fosters professional growth and personal development. Join American Express, and be part of a company that is synonymous with service excellence and innovation. We look forward to welcoming you to our team!