Remote Call Center Representative

Job Responsibilities
? Associates utilize exceptional customer service, marketing, and sales techniques to support EV owners and prospective EV owners
? This role will be supporting existing and prospective EV owners to deliver an exceptional customer experience while building lasting relationship between the customer, the client and their brands...
? A typical day would include answering product questions, discussing charging options, providing assistance with product orders or reservations, setting up dealership appointments or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution
? Serve as the product experts for the Bolt EV, Bolt EUV, Hummer EV, and additional EVs in the future
? Assist customers via chat, phone, and email with product, reservation, ordering, dealership, service, home charging and recall-related questions
? Take ownership of customer interaction and ensure that all customer questions are answered
Job Qualifications
? College degree, associates minimum and bachelors degree is preferred
? 2 years experience providing customer service in a high volume call center
? Must be able to work Monday-Friday between the hours of 8am-12:00am EST and Saturday and Sundays 12p-9p EST
? Starting at $18.50, additional compensation for 2nd shift availability and bi-lingual Spanish speakers
? Must be authorized to work, and live in the United States
Reliance One, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

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