Call Center/ Customer Service Rep ? 100% REMOTE

OVERVIEW:

Our client, a US Fortune 1,000 company and a major process services provider to Government Health and Human services agencies in the US, seeks an accomplished ?Call Center/ Customer Service Rep ? 100% REMOTE?...

Position: Call Center/ Customer Service Rep ? 100% REMOTE!!!

Location: Texas

Duration: 6 months+ temp-to-hire

Pay rate: $16/hr on W2

Important:
? Work schedule: Must be available 7AM to 7 PM PST, Monday through Friday
? The client MUST have their own Laptop/ computer to work REMOTELY
? Wired internet connection from computer to router or modem (Download ? 20 Mbps minimum & Upload ? 5 Mbps minimum)
? Candidate can be located anywhere in CA, TX, AZ.

JOB DESCRIPTION:
? High school diploma or GED required, Associate degree is preferred; ability to maintain confidentiality and security of all information;
? ability to comply with current and updated policies and procedures;
? ability to interact courteously and effectively with a diverse population; cultural competency;
? excellent organizational, interpersonal, written, and verbal communication skills; ability to perform comfortably in a fast-paced, deadline oriented work environment;
? ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently;
? proficient in the use of Microsoft Office products, must be able to remain in a stationary position for an extended period of time;

JOB RESPONSIBILITIES: ? Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services ? Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken ? Follow standard operating procedures to ensure consistency and accuracy ? Address customer?s inquiries and resolve problems to ensure that appropriate changes are made ? Refer unresolved customer grievances to designated departments for further investigation ? Communicate with supervisor regarding any potential needs or concerns ? Perform data entry accurately ? Perform other duties as assigned by management

GS

Job Types: Full-time, Contract

Pay: Up to $16.00 per hour

Expected hours: 40 per week

Benefits:
? 401(k)
? Dental insurance
? Health insurance
? Vision insurance
? Work from home

Schedule:
? 8 hour shift

Application Question(s):
? Candidate must have own laptop / computer to work REMOTELY. Do you comply with this requirement?

Education:
? High school or equivalent (Required)

Experience:
? Customer Service: 1 year (Required)
? Phone etiquette (inbound/ outbound calling): 1 year (Required)

Work Location: Remote

Apply!