Customer Care Consultant

Job Summary

Job Type: Full-Time

Salary: Competitive salary

Working Hours: 40 hours per week

Company: Amazon Inc.

Location: Washington State

Benefits: Health, Dental, Paid Training, Paid Vacations, 401(k) Matching

Description

Amazon Inc. is seeking enthusiastic Customer Care Consultants to join our team in Washington State. We strive to provide world-class support to our customers and ensure their satisfaction with our products and services. As a Customer Care Consultant, you will be the frontline of our customer support team, helping to resolve their issues and providing information about our products.

Requirements

• High School Diploma or GED equivalent.


• Previous experience in customer service is preferred but not required.


• Excellent communication skills, both verbal and written.


• Problem-solving skills and the ability to think on your feet.


• Proficient in basic computer applications.


• Ability to handle high-pressure situations calmly and efficiently.

Responsibilities

• Responding to customer inquiries via phone, email, and chat.


• Resolving product or service issues by clarifying the customer’s complaint and determining the cause of the problem.


• Providing information about products and services to customers.


• Processing orders, forms, and requests.


• Maintaining customer records by updating account information.


• Escalating unresolved issues to the appropriate teams.

Benefits

• Health and Dental Insurance


• Paid Training Programs


• Paid Vacations and Holidays


• 401(k) Matching Program


• Employee Discounts on Amazon products

Educational Qualifications

• High School Diploma or GED equivalent is required.

Experience

• Previous experience in customer service is preferred but not required.

Company Overview

Amazon Inc. is a global leader in e-commerce, cloud computing, and artificial intelligence. Founded in 1994, Amazon has grown to become one of the most influential companies in the world, driven by our commitment to customer satisfaction and innovation. We offer a dynamic work environment where your contributions are valued and your professional growth is supported.

Why Join Amazon?

At Amazon, we believe in fostering a culture of continuous learning and innovation. By joining our team, you will have the opportunity to work with some of the most talented individuals in the industry. We are committed to providing a diverse and inclusive workplace where all employees can thrive and reach their full potential.

Equal Opportunity Employer Statement

Amazon Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Apply!