Member Support Specialist

Employer Industry: Healthcare Services

Why consider this job opportunity...
• Salary up to $23 per hour
• Excellent compensation package including medical, dental, and vision insurance
• Comprehensive benefits including a 401(k) plan, paid holidays, vacation, and sick time
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment focused on member outcomes
• Flexibility to work from home while following a set schedule

What to Expect (Job Responsibilities):
• Process referral requests from care coaches to behavioral health providers and health plan resources
• Coordinate appointment scheduling for behavioral health provider visits, providing support to members
• Assist members in initiating their program journey by providing essential resources
• Monitor and respond to changes in member plan eligibility for enrollment updates
• Review and upload session notes and documents from provider offices to member charts

What is Required (Qualifications):
• High school diploma required; Associate's Degree preferred
• Minimum of 1 year of experience in healthcare; behavioral health experience is a plus
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and healthcare documentation systems
• Ability to communicate effectively and courteously while handling multiple tasks
• Reliable high-speed internet connection with specified download and upload speeds

How to Stand Out (Preferred Qualifications):
• Experience in appointment scheduling
• Demonstrated analytical and problem-solving skills
• Passion for providing excellent customer experience
• Ability to work independently from home while adhering to a set schedule

#HealthcareServices #MemberEngagement #RemoteWork #CareerGrowth #CompetitiveBenefits

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