Resolutions Manager, Property Management with Airbnb Properties. - Contract to Hire

Remote, USA Full-time Posted 2025-05-14

We are seeking a skilled and proactive Resolution Team Member to join our remote team. This role involves resolving issues during guest stays, maintaining high ratings for reviews and ensuring positive guest experiences.

Identify and contact guests directly by phone to address and resolve any issues or complaints during their stay and post-checkout...

Apply a thorough understanding of Airbnb policies and procedures to guide effective resolutions.

Handle disputes with professionalism and empathy, ensuring a satisfactory outcome for both the guest and the company.

Exhibit strong communication and interpersonal skills to manage interactions and outcomes effectively.

Oversee the review process to uphold high standards of guest satisfaction.

Qualifications:

In-depth knowledge of Airbnb policies and review processes.

Excellent communication and interpersonal skills.

Ability to work flexible hours to accommodate various time zones and guest availability.

Proven experience in managing customer disputes and resolutions.

U.S.-based candidates preferred.

If you are passionate about problem-solving and dedicated to delivering exceptional service, we would love to hear from you. Please submit your application and details about your relevant experience

Apply!

Apply for the Job

Resolutions Manager, Property Management with Airbnb Properties. - Contract to Hire

Qualifications:

Similar Remote Jobs

Resolutions Manager, Property Management with Airbnb Properties. - Contract to Hire

Amazon Shopping Enthusiast for Internal Product Insights - Contract to Hire

Remote Seasonal Call Center - MUST LIVE IN TX, AZ, CO

Remote Seasonal Call Center - MUST LIVE IN TX, AZ, CO

Google / Meta Ads Expert (1+ years practical experience, Senior level)

(Entry Level/No Experience Required) Walmart Data Entry Work From Home Jobs

Netflix Data Entry Clerk Typing Remote ? Part Time Entry Level

Amazon Work From Home Data Entry Jobs No Experience ? Part-Time

Customer Chat Support Specialist (Remote / Entry Level / No Experience)

Part-Time Online Data Entry Job for Students ? Flexible Hours, $15/hour

Summer 2025 Operations Finance Career Foundation Program Associate Sioux Falls, SD

Call Center Reservationist (remote eligible)

Flight Crew Member

Remote Account Resolution Representative

100 remote Credit Controller B2C

Chat Support Specialist ( Remote / WFH )

Virtual Moderator Opportunities - Ensure Safe Online Interactions and Community Engagement, Earn $25-$35 Per Hour

Human Factors Engineer (REMOTE)

Rep 1, Cust Svc Chat Billing - Bilingual

Senior Product Manager - Tech, Amazon Marketing Cloud