Remote Webchat Dealer Support (Late 3rd Shift / Midnight Shift)

Schedule/Shift
Dealer Chat Support...
x3 Overnight 3rd Shift Openings
x2 1st & 2nd shift Openings
? Provide assistance to customers with their vehicle purchase process
? Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer making their buying experience better
? Provide proactive support to consumers requesting assistance with dealer, vehicle locates and product concerns / inquiries.
? When appropriate, promote sales and lead captures for the client by accurately and enthusiastically responding to consumer questions about products, features, benefits, incentives, and promotions
? Be a goodwill ambassador for the company by courteous treatment of all customers
This group provides pre-sale consumer chat support for the Dealerships. Instead of a potential car buyer going to a dealership and get pressured into buying, they can talk online, in real time, to a support agent who will answer any questions.
They are only supporting new/used car sales inquiries and take general service appointment questions. This is not general customer service.
They are only supporting new/used car sales inquiries and take general service appointment questions. This is not general customer service.
Must Have
Additional Skills & Qualifications
Bachelor Degree
Strong reading comprehension and written communication skills. Writing skills are an absolute must.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law

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