Online Customer Service Specialist

Job Description:Capital One Financial is seeking an Online Customer Service Specialist to join our team in Houston, Texas. This part-time position at the Associate Level requires a minimum of 3 years of experience in customer service. The ideal candidate will be hardworking and driven, with a passion for helping customers and finding creative solutions to their problems...Responsibilities:
• Provide exceptional customer service to online customers via email, chat, and social media channels
• Resolve customer inquiries and issues in a timely and efficient manner
• Monitor customer feedback and trends to identify opportunities for improvement
• Collaborate with internal teams to address customer needs and improve the online customer experience
• Utilize data and analytics to inform decisions and drive strategic initiatives
• Manage customer relationships and provide personalized assistance as needed
Requirements:
• 3+ years of experience in customer service
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Creativity in problem-solving and finding innovative solutions
• Experience with people management and team collaboration
• Proficiency in Microsoft Office and online customer service platforms
Benefits:
• Medical coverage
• Employee discounts
• Parental leave
Equal Opportunity Statement:Capital One Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.Deadline to apply: July 20, 2024If you meet the requirements and are interested in joining our team as an Online Customer Service Specialist, please submit your application by the deadline. We look forward to hearing from you!How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Online Customer Service Specialist posted on GrabJobs ?. To flag any issues with this job please use the Report Job button on GrabJobs

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