Customer Service Representative - Remote

Industry: iLottery

Why Consider This Job Opportunity...
? Competitive pay and comprehensive benefits package
? Opportunities for career advancement in the iLottery industry
? Exciting and innovative work environment
? Chance to work with cutting-edge technology
? Supportive and empowering team culture

What To Expect (Job Responsibilities)
? Interact with players to provide information and process inquiries about accounts, products, and services
? Troubleshoot technical issues related to computer/tablet/cell phone applications
? Respond to and process inbound calls, real-time chat communications, and emails
? Communicate special marketing offers to VIP customers
? Provide timely feedback on service failures or customer concerns

What Is Required (Qualifications)
? High School diploma or equivalent, some college preferred
? 2 or more years of inbound/support call center experience
? 1 or more years of remote work experience with set KPIs
? Reliable internet and ability to pass internet speed test
? Ability to travel to lottery headquarters once each quarter
? Advanced knowledge of computers and Windows Office Programs
? Experienced with troubleshooting internet connectivity, app, and browser issues
? Excellent communication skills and ability to maintain a friendly and professional demeanor
? Attention to detail and ability to work independently
? Strong typing and data entry skills

How To Stand Out (Preferred Qualifications)
? Previous technical support experience

#iLottery #CustomerService #TechnicalSupport #RemoteWork #CareerOpportunity

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