Remote Web Chat Representative

American Airlines Group is seeking a confident and passionate Remote Web Chat Representative to join our team in Houston, Texas. This part-time position is at the Associate level and requires a minimum of 3 years of relevant experience.Responsibilities...
• Engage with customers through web chat to provide assistance and support with booking flights, managing reservations, resolving issues, and answering questions.
• Utilize effective written communication skills to provide exceptional customer service and accurately convey information.
• Conduct research to resolve customer inquiries and issues in a timely and efficient manner.
• Demonstrate leadership skills by taking ownership of customer interactions and providing solutions that meet or exceed customer expectations.
Requirements:
• 3+ years of experience in customer service or a related field.
• Strong written communication skills with the ability to multitask and prioritize effectively.
• Confidence and passion for providing excellent customer service.
• Ability to work independently and collaboratively as part of a remote team.
• Proficiency in using web chat platforms and other online tools.
• Strong research skills to quickly gather information and resolve customer inquiries.
• A positive attitude and a willingness to learn and adapt in a fast-paced environment.
Benefits:
• Gym membership
• Retirement plan
• Paid Time Off (PTO)
Working Environment:American Airlines Group is a company that transcends borders, promoting collaboration on a global scale. Our team is diverse and inclusive, with opportunities for growth and development within the organization.Deadline to apply: July 12, 2024Equal Opportunity Statement:American Airlines Group is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and supported.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Remote Web Chat Representative posted on GrabJobs ?. To flag any issues with this job please use the Report Job button on GrabJobs

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