Customer Support Specialist US (Remote)

Employer Industry: Customer Service

Why consider this job opportunity...
• Salary up to $35.00 per hour
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to make a positive impact on customer satisfaction
• Training provided for new customer service agents
• Flexible work hours may be required

What to Expect (Job Responsibilities):
• Promptly respond to customer queries via email, live chat, video, phone, and social media channels
• Escalate serious complaints or issues that cannot be resolved immediately
• Liaise with colleagues or managers to find the best solutions to customer issues
• Maintain a polite, helpful, and professional manner at all times
• Obtain and share customer feedback with colleagues and other departments for product and service improvement

What is Required (Qualifications):
• High school diploma or GED
• Practical experience with help desk software, such as Zendesk, and CRM software, such as Salesforce Sales Cloud
• Previous experience in a customer service role
• Sound judgment and excellent problem-solving skills
• Superb written and verbal communication skills

How to Stand Out (Preferred Qualifications):
• Bachelor's degree in business, communications, or a related field
• The ability to speak a second language
• Positive attitude and the ability to build relationships with clients

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