HR Customer Support Representatives *REMOTE

Employer Industry: eCommerce Technology

Why consider this job opportunity...
• Salary of $21/hr
• 100% remote work opportunity with flexibility
• Potential for contract extension or conversion after 6 months
• Opportunity to make a positive impact on employee satisfaction and benefits navigation
• Collaborative and supportive team environment
• Work schedule includes the possibility of weekends, allowing for flexible weekday hours

What to Expect (Job Responsibilities):
• Serve as the first point of contact for employee-related inquiries regarding benefits
• Provide holistic case management services, ensuring compliance with benefit plans
• Resolve inquiries by utilizing available documentation and escalating unresolved issues
• Manage workload effectively to meet service level agreements (SLAs) and productivity goals
• Collaborate with partner teams on process changes and cross-functional issues

What is Required (Qualifications):
• Minimum of 2 years? experience in Benefits or Human Resources, preferably in a contact center
• Call center experience is mandatory
• Proficiency with Microsoft Office Suite or similar software
• Outstanding customer service and communication skills
• Ability to manage sensitive situations with care and empathy

How to Stand Out (Preferred Qualifications):
• Experience in rapidly changing work environments
• Strong organizational and time management skills
• Ability to understand benefit terms and programs
• Quick decision-making abilities in addressing customer issues
• Demonstrated customer service focus with an emphasis on quality and experience

#eCommerce #HRSupport #RemoteWork #CareerOpportunity #CustomerService

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