Customer Support Specialist I

Employer Industry: Software and Data Solutions

Why consider this job opportunity...
• Salary up to $58,000
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits including medical, dental, vision, and 401(k) plan with match
• Flexible vacation policy and paid parental leave
• Supportive and collaborative work environment with a focus on customer empathy and learning
• Hybrid work model allowing for flexibility in the Boulder, Colorado office

What to Expect (Job Responsibilities):
• Communicate effectively with customers, addressing various support requests across multiple domains
• Utilize and contribute to the Knowledge Base to enhance support efficiency
• Analyze data dashboards and publisher data to derive actionable insights
• Manage product integrations and escalate issues to higher support tiers when necessary
• Perform customer success outreach to improve publisher experience and satisfaction

What is Required (Qualifications):
• Experience in customer service, specifically in a support specialist or service desk role
• Proficiency with Mac OS and Google Office Suite
• Strong verbal and written communication skills
• Exceptional organizational skills with attention to detail and ability to meet deadlines
• Ability to manage multiple tasks and prioritize effectively in a dynamic environment

How to Stand Out (Preferred Qualifications):
• Background in Computer Science
• Experience with Google Ad Manager
• Proficient in basic HTML, CSS, JavaScript, and SQL
• Familiarity with programmatic advertising on either the supply or demand side
• Additional knowledge of other programming languages

#SoftwareSolutions #CustomerSupport #CareerGrowth #CompetitiveBenefits #HybridWork

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