Live Chat Agent

Job Overview:

We are seeking a highly skilled and customer-focused individual to fill the role of Customer Support Representative. This position is ideal for someone who is passionate about delivering exceptional customer experiences, and who is proficient in multiple languages. As a key member of our customer support team, you will be responsible for providing timely and effective support to... our clients, ensuring that their needs are met and their expectations are exceeded.

Duties:

• Handle inbound and outbound calls, emails, and chats to address customer inquiries, concerns, and issues in a professional and courteous manner.
• Utilize our customer relationship management (CRM) software to track and record all customer interactions, ensuring accurate and up-to-date information.
• Provide solutions, answer questions, and resolve issues in a timely and efficient manner, often involving troubleshooting technical issues.
• Maintain a thorough understanding of our products and services, ensuring that customer information is accurate and complete.
• Collaborate with internal teams, such as sales and marketing, to ensure seamless communication and a positive customer experience.
• Utilize computerized systems and software to manage and analyze customer data and interactions.
• Demonstrate excellent phone etiquette, communicating clearly and effectively to resolve customer issues.
• Perform cash handling and other financial tasks as needed, ensuring accurate and secure transactions.
• Provide support in multiple languages, including Spanish, as needed.
• Develop and maintain a positive and professional demeanor, adhering to all company policies and procedures.
• Continuously improve customer support processes and procedures, suggesting innovative solutions to enhance customer satisfaction and loyalty.

Skills:

• Proficiency in computerized systems and software.
• Excellent phone etiquette and communication skills.
• Bilingual or multilingual, with the ability to communicate effectively in Spanish.
• Experience working in an office or call center environment.
• Ability to handle cash and perform other financial tasks.
• Strong organizational and analytical skills.
• Experience with computerized systems and software, including customer relationship management (CRM) software.
• Ability to communicate effectively and professionally in person, over the phone, or through written communication.
• Strong problem-solving and conflict resolution skills.
• Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
• Strong customer service skills and a commitment to delivering exceptional customer experiences.

Job Type: Full-time

Pay: $22.93 - $24.08 per hour

Expected hours: 20 ? 35 per week

Work Location: Remote