Customer Support Representative / Social Media Engagement (Remote, Part-Time Weekend)-

Customer Support Representative (Remote, Part-Time - Weekend)

We are a rapidly expanding, family-owned company seeking a remote, part-time Customer Support Representative to join our team! Our innovative online platform offers an over-the-counter dental product and solution that enhances the quality of life for denture wearers. This role has potential for growth, and to transition into a full-time position.

Responsibilities
? Answer and make customer calls to provide product application guidance, step-by-step assistance, and support with order placement.
? Troubleshoot and resolve product or application issues, concerns, and complaints.
? Meticulously document and update customer follow-up records.
? Collaborate with the team to deliver exceptional customer service.
? Manage social media advertising and engagement.

Required Skills for the Position
? Strong work ethic and integrity
? Initiative, reliability, dependability, resourcefulness, and a 'can-do' attitude
? Extremely organized, and high attention to detail
? Excellent written and verbal communication
? Computer literacy, with the ability to learn new platforms quickly
? Strong ability to prioritize and multitask in a fast-paced environment
? Positive, friendly, cheerful, and professional demeanor
? Ability to build rapport with both customers and team members
? Sound judgement, intuition, and decision-making skills
? Confidence, with the ability to take instruction and be coached
? Stable high-speed internet and a dedicated workspace free of noise and distractions

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Benefits:
? On-the-job training
? Paid time off
? Work from home

Shift:
? Day shift
? Evening shift

Work Location: Remote