Part-Time Customer Service Agent for a Wellness Brand

MRF F713

Is This YOU? Then We Want to Meet You!
? You have excellent English communication skills, both written and verbal.
? You understand ecommerce processes and can navigate them with ease.
? You?re proficient with Shopify support integrations, such as Willdesk or Gorgias.
? You have a basic understanding of the wellness or supplement industry.
? You?re highly independent, selfmotivated, and take pride in solving customer concerns efficiently.
? Bonus points if you have knowledge of kratom or 7hydroxymitragynine?we?d love to hear about it!

If this sounds like you, we want to hear from you!

Who We Are

At LTVplus, we?re all about delivering WOWworthy customer experiences for brands worldwide. We?re a remotefirst company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission Will Be To
? Respond promptly and professionally to customer inquiries via email and live chat.
? Assist customers with questions related to products, orders, shipping, and returns.
? Provide detailed product knowledge?educating customers about ingredients like 7hydroxymitragynine and pseudoalkaloids, as well as usage guidelines.
? Maintain accurate records of customer interactions in the CRM system.
? Escalate wholesale purchase concerns to the appropriate internal team.
? Stay uptodate with company policies, product updates, and relevant regulations.

? Tech Checklist ? Gotta Have It!
? Proficiency with Shopify and tools like Willdesk or Gorgias.
? A stable computer and highspeed internet to handle support channels efficiently.
? A quiet, organized home workspace for focused remote work.

Ready to use your skills to deliver toptier service in a fastpaced and supportive environment?

Note Only shortlisted candidates will be contacted.

Employment type

Part-time

Department

Restaff

Division

United States

Location

Jamaica/Clarendon Parish/May Pen