Senior Telephony Product Manager

IDR is excited to announce an opportunity for a Senior Telephony Product Manager to join our esteemed client's team in Dallas, TX. We are seeking a dynamic and experienced professional to lead the development, deployment, and optimization of Contact Center as a Service (CCaaS) solutions. If you are passionate about product strategy and enjoy collaborating with diverse technical teams, we encourage you to apply today!

Position Overview/Responsibilities for the Senior Telephony Product Manager:
? Lead the telephony product lifecycle, driving product strategy and ensuring alignment with business objectives
? Collaborate with engineers and cross-functional stakeholders to optimize contact center solutions
? Conduct business cases to support new product initiatives, including cost-benefit analysis and ROI projections
? Manage the deployment and optimization of CCaaS solutions

Required Skills for Senior Telephony Product Manager:
? 8+ years of experience in Telephony Product Management, with a focus on CCaaS and UCaaS
? Expertise with CCaaS platforms such as Genesys, Amazon Connect, Five9, Twilio, or similar
? Proficiency with telephony-related protocols (SIP, VoIP, ACD, IVR)
? Knowledge of CRM systems and Workforce Management (WFM) tools
? Proven experience with product development and lifecycle management
? Strong collaboration skills with cross-functional teams

What?s in it for you?
? Competitive compensation package
? Full Benefits; Medical, Vision, Dental, and more!
? Opportunity to join an industry-leading organization
? Collaborative and team-oriented culture

Why IDR?
? 25+ Years of Proven Industry Experience in 4 major markets
? Employee Stock Ownership Program
? Medical, Dental, Vision, and Life Insurance
? ClearlyRated's Best of Staffing? Client and Talent Award winner 11 years in a row