Customer Experience Agent - Fully Remote

Remote, USA Full-time Posted 2025-05-15

Job description

This position is responsible for providing service to customers in the Electricity industry.

Essential Duties/Responsibilities: ? Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner ? Research account status and identify account issues ? Address billing inquiries and resolve billing disputes ? Process disconnection and re-connection requests ? Enroll customers and resolve enrollment issues ? Initiate collection activity on past due accounts and process disconnection and re-connection requests ? Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role

Skills/Knowledge/Abilities:
? Bilingual (English/Spanish) Required
? Outstanding phone etiquette and polished communication skills (written and verbal)
? Excellent listening skills
? Ability to maintain a calm demeanor when dealing with agitated customers
? Attentive to detail and committed to high quality customer service
? Strong quantitative, analytical, and problem solving skills
? Willingness to identify problems and suggest process improvements
? Proficiency in Windows environment and MS Word and Excel applications
? Comfortable in a fast paced environment where change is commonplace

Experience:
? Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
? Experience within the retail electricity industry strongly preferred
? Experience in similar markets such as utilities, telecom, or cable preferred

Apply for the Job

Customer Experience Agent - Fully Remote

Similar Remote Jobs

Customer Experience Agent - Fully Remote

Data entry for AI development ($20+/hr) - Remote

Customer Service Chat Representative (Remote, Entry Level, No Experience)

Start Your Career: American Express Remote Data Entry Jobs

Remote Walmart Reseller Customer Service Chat Up To $27 per hour In United States

Consumer Insight Manager

Customer Service (remote work )

Marketing & Guest (Airbnb) Relations Specialist

Remote Travel Advisor (Disney Travel Agent)

Customer Experience Agent - Fully Remote

Remote Customer Service Opportunity - Flexible Hours & Pay Up to 19 Per Hour

Data Entry Specialist / Jr (Remote)

Caf? Barista- BNC Starbucks Licensee (Part-time) Fairfield...

Disney Work From Home (Remote Entry Level Jobs) ? Hiring Now

Virtual Call Center Agent - Oklahoma

AMEX Virtual Assistant Job Australia

Amazon Work From Home Data Entry Remote Jobs

Chat Support Officer - Work from home

Remote Tech Sales Executive

Agile Developer 3 (Potential Telework)