Floor Operations Supervisor

Remote, USA Full-time Posted 2025-05-14

Description:
? Oversee day-to-day operational execution of Contact Center functions.
? Provide support to Contact Center associates and assist in their development.
? Analyze trends for action and support process improvements.
? Promote improved performance via sharing of best practices.
? Monitor operations to ensure timely completion of work.
? Address unexpected circumstances impacting operations.
? Provide supplemental coaching and development for associates.
? Utilize reports to identify trends and performance gaps.
? Develop departmental activities and training support.
? Support leadership with schedule changes and team monitoring.

Requirements: ? Bachelor's Degree or Related Work Experience ? Call Center experience ? Knowledge of Workforce Management systems ? Supervisory experience ? Operation Management ? Problem Solving ? Communication

Benefits:
? A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
? We believe a diverse, equitable and inclusive workplace makes us a stronger and more innovative company.
? Supporting the financial and personal well-being of our employees.
? Empowering employees to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences.

Apply for the Job

Floor Operations Supervisor

Requirements: ? Bachelor's Degree or Related Work Experience ? Call Center experience ? Knowledge of Workforce Management systems ? Supervisory experience ? Operation Management ? Problem Solving ? Communication

Similar Remote Jobs

Floor Operations Supervisor

Quality Assurance Software Tester

Technical Customer Service Advisor, Work from Home

Bookkeeper - Remote

freelance jobs amazon ? (wfha3010)

virtual call center jobs amazon ? (AMZ2604)

Side-hustle opportunity making TikTok & YouTube style videos!

Marketing Internship for High School and College Students

Educational Technicians - Teachers Aides Wanted $25/HR - Portland, ME

Stream Moderator for TikTok

Remote Tax Professional

Senior Consultant- Amazon Connect

Interim Part-Time Financial Controller

Commercial Lines Account Manager | Remote Option

Remote Data Entry Amazon Specialist Jobs - No Experience - Part-Time

Google Work From Home (Senior UX Engineer) $21 An Hour

Coca-Cola Remote Jobs (Night Shift, Full Time) $20.50/Hour - Apply Now

Work from Home | $25 an Hour | Become a Remote Live Chat Support Agent

Pharmacist - Specialty Mail Order (work from home) Job at CVS Health in San Anto

Loan Officer Partner