Customer Support Specialist - Night Shift

Remote, USA Full-time Posted 2025-05-15

Description:
? Provide high-quality customer support via email, phone, and chat.
? Assist customers with technical issues and usability concerns.
? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
? Analyze and escalate complex cases to ensure fast and effective resolutions.
? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
? Continuously develop product knowledge and stay up to date with new features.

Requirements: ? 3-5 years of customer service experience (strongly preferred). ? Proven ability to troubleshoot technical issues and address customer concerns. ? Strong technical aptitude (experience with testing is a plus). ? Excellent communication skills for building positive customer relationships. ? Highly organized and accountable, with strong time management skills.

Benefits:
? Regular performance-based salary reviews.
? 100% paid 20 business vacation days.
? 100% paid 10 sick leave days.
? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-related expenses.
? Reimbursement for professional development courses.
? Service years recognition financial reward.

Apply for the Job

Customer Support Specialist - Night Shift

Similar Remote Jobs

Customer Support Specialist - Night Shift

Part-time sitter for two rad girlies.

AS400 + RxClaims platform Support Lead

Customer Service - RMA Order Management

Scheduling Operations Associate - Part-Time Contract

Fully Entry Level Business Development Manager

No Experience Chat Support Specialist (Remote)

SATCOM Ground Segment Target Architecture Support

Customer Service Representative II (Part Time)

Home Decor Product Reviewer / Tester

OnlyFans Chatter ? Entry Level (No Experience)

Earn 19 plus per Hour - (Remote) Customer Service Representative

Apple Customer Service Remote Jobs, Apple Jobs(Remote, Data Entry, No Experience)

Help Desk Technician - Remote - 4x10 Schedule Including Weekend Shifts

Amazon Work From Home Jobs (Part-Time)

[!Work AT Home!] Amazon Data Entry Jobs – No Experience Required

Entry Level Manager in Training

Customer Service Rep, Clinical (Remote, $15/hour)

Loan Documentation Processor

Remote Customer Support (Entry Level / Immediate Start / Work from Anywhere)