Customer Support Specialist - Night Shift

Remote, USA Full-time Posted 2025-05-15

Description:
? Provide high-quality customer support via email, phone, and chat.
? Assist customers with technical issues and usability concerns.
? Collaborate closely with the Tier 2 and Development teams to troubleshoot and resolve customer issues.
? Analyze and escalate complex cases to ensure fast and effective resolutions.
? Maintain and improve key support metrics (CSAT, FRT, ART, RT, etc.).
? Continuously develop product knowledge and stay up to date with new features.

Requirements: ? 3-5 years of customer service experience (strongly preferred). ? Proven ability to troubleshoot technical issues and address customer concerns. ? Strong technical aptitude (experience with testing is a plus). ? Excellent communication skills for building positive customer relationships. ? Highly organized and accountable, with strong time management skills.

Benefits:
? Regular performance-based salary reviews.
? 100% paid 20 business vacation days.
? 100% paid 10 sick leave days.
? Health & Wellness program ? reimbursement of up to 500 EUR annually for health and fitness-related expenses.
? Reimbursement for professional development courses.
? Service years recognition financial reward.

Apply for the Job

Customer Support Specialist - Night Shift

Similar Remote Jobs

Customer Support Specialist - Night Shift

ENTRY SALES TO MANAGEMENT (REMOTE )

Scheduling Operations Supervisor, Weekend (Part-Time Contract)

Online Teachers Needed - (Remote) Jobs

Data Entry - Remote - $17.50/hour

Psychics & Tarot Readers - Remote

Remote Customer Care Representative ? Healthcare

Remote Sales Agent - Entry Level

Work From Home Customer Service Assistant

Online Teachers Needed - (Remote) Jobs

UPS Data Entry jobs From Home (Entry Level/No Experience) ? Hiring Now

Netflix Tagger Job in United States

AI Content Writer (Remote) - Part time / Full time

Work From Home (Remote) Data Entry Position(up to $3,000/Study)

Shipping and Receiving Clerk

Analyst , Falcon Complete - 3rd Shift?/Remote

Remote Marketing Manager

Sales Call Center Specialist (Remote)

Remote Openings for Virtual SPED Teachers | WFH

Teen Parent Specialist I (Part-Time Weekends) - Seton Home