Web Chat Representative

Job Description:CarMax is seeking a part-time Web Chat Representative to join our team in Charlotte, North Carolina. As an Entry Level position, no prior experience is required, but candidates should possess a resilient and reliable personality, as well as strong teamwork and research skills.Responsibilities:- Respond to customer inquiries via web chat in a timely and professional manner- Provide accurate information about CarMax products and services- Assist customers with online purchases, scheduling appointments, and resolving issues- Collaborate with other team members to ensure a seamless customer experience- Conduct research to answer customer questions and provide solutions- Meet or exceed performance goals for response time, customer satisfaction, and sales conversionRequirements:- 1 year of experience in a customer service or sales role preferred- Excellent written communication skills- Ability to multitask and prioritize in a fast-paced environment- Strong problem-solving skills and attention to detail- Proficiency in using web chat platforms and CRM systems- High school diploma or equivalentBenefits:- Medical coverage- Profit sharing- Travel opportunitiesWorking Environment:At CarMax, we thrive in a culture that embraces change and responds resiliently to challenges. Our team is dedicated to providing exceptional customer service and creating a positive work environment for all employees.Deadline to Apply:September 2, 2024Equal Opportunity Statement:CarMax is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.How to apply:Apply on GrabJobs and you will be notified if shortlisted for the job.Original job Web Chat Representative posted on GrabJobs ?. To flag any issues with this job please use the Report Job button on GrabJobs.