Technical Services Supervisor - Overnight Shift (Remote) Monday ...

Employer Industry: Technology Solutions and Services

Why Consider this Job Opportunity...
• Salary up to $100,000
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to work with diverse client base, including Apple, Google, Microsoft, and Linux
• Exposure to best-of-breed applications and next-generation technology solutions
• Opportunity to make a valued impact on client satisfaction and staff extension

What to Expect (Job Responsibilities):
• Supervise and lead an overnight team of Systems Engineers to meet 24/7/365 service desk operations
• Establish positive and effective communication with team, leadership, and engineers
• Monitor team's adherence to goals and performance objectives
• Enhance and achieve Service Level Agreements (SLAs) for all ticketing
• Offer coaching and actionable feedback to team members

What is Required (Qualifications):
• Must have experience at an MSP, service desk, and/or corporate IT in a supervisory role with direct reports (5+ years)
• 5+ years of systems engineering experience in an MSP capacity
• Experience working 2nd and 3rd shift schedules
• ConnectWise Automate Familiarity or similar RMM solutions
• ITIL Certification (preferred or equivalent experience in MSP leadership)

How to Stand Out (Preferred Qualifications):
• Incident Management Experience
• Ability to multitask and adapt to new platforms and skills
• Proficiency in Mac OS, Google (G-Suite), Windows, Office 365, Intune, JAMF
• Technical Certifications (Preferred): Microsoft, Cisco, VMware, JAMF, SonicWALL, Fortinet, CompTIA

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