Help Desk Analyst-Anywhere - US (Remote/Work from Home)

Strategy & Planning

? Maintain work order schedules, work-in-progress schedule, and completion documents

? Assist in reviewing data and telephone site surveys for standards and process for approval.

? Maintain control and follow-up of all problems encountered, illustrating action is taken and parties concerned.

? Act as a point of contact between NotF Team, Lumen, and Tailwind.

Deployment

? Assist with the identification and implementation of solutions that provide enhanced functionality and value.

? Deploy service solutions that simplify processes. Operational

? Assist in coordinating vendor activities to ensure successful installations.

? Assist in resolving issues/problems within defined Job Description.

? Monitor work order changes and communicate to necessary contacts.

? Open and update cards primarily in Meister Task; tracking and reporting in all tools is required.

? Contact vendors, stores, and necessary parties to provide job activity scope and appropriate directions.

? Monitor control systems (incident reports and service levels).

Incidental Functions

? Assist with Change Management preparations and implementations.

? Assist with projects as may be required to contribute to the efficiency and effectiveness of the work.

? Attend meetings in participation with the team.

? Direct all resources assigned to perform the following:

Be available to the Client on an as needed basis for the term of assignment.

Eyecare Center of Salem ?????is an equal opportunity employer committed to diversity and inclusion, as well as non-discrimination in employment. All qualified applicants receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, age, veteran status, disability unrelated to performing the essential task of the job or other legally protected categories. All persons shall be afforded an equal employment opportunity.