Customer Experience Agent - Fully Remote

Remote, USA Full-time Posted 2025-05-14

Job description

This position is responsible for providing service to customers in the Electricity industry.

Essential Duties/Responsibilities: ? Field incoming customer service calls, assuming responsibility to resolve customer issues in an accurate and timely manner ? Research account status and identify account issues ? Address billing inquiries and resolve billing disputes ? Process disconnection and re-connection requests ? Enroll customers and resolve enrollment issues ? Initiate collection activity on past due accounts and process disconnection and re-connection requests ? Serve as a customer advocate while adhering to all regulatory requirements and company policies associated with the role

Skills/Knowledge/Abilities:
? Bilingual (English/Spanish) Required
? Outstanding phone etiquette and polished communication skills (written and verbal)
? Excellent listening skills
? Ability to maintain a calm demeanor when dealing with agitated customers
? Attentive to detail and committed to high quality customer service
? Strong quantitative, analytical, and problem solving skills
? Willingness to identify problems and suggest process improvements
? Proficiency in Windows environment and MS Word and Excel applications
? Comfortable in a fast paced environment where change is commonplace

Experience:
? Minimum of 1 year of experience in an inbound call center environment, with customer care experience strongly preferred
? Experience within the retail electricity industry strongly preferred
? Experience in similar markets such as utilities, telecom, or cable preferred

Apply!

Apply for the Job

Customer Experience Agent - Fully Remote

Similar Remote Jobs

Customer Experience Agent - Fully Remote

Legal Assistant - Part-time, Fully Remote

Contract Technical Recruiter (SF or Remote)

Disney Destinations Communications Intern, Spring 2025

Entry level! 100% remote full time

Part-Time Online Educator - North Carolina

Content Creator, TikTok (Part time, Contractor)

Part-Time Remote Call Center Representative/Customer Service

Vacation Rentals Expert (Airbnb, HomeAway, Vrbo)

As Needed AirBnb Cleaner- Mostly Weekends

Graphic Designer and Video Editor Intern(Unpaid, Remote)

Travel Nurse RN - ICU - Intensive Care Unit - $2,847 per week

Amazon Jobs Online $26/Hour

Multiple Virtual Special Education Positions; Full & Part Time positions, starting at $34+ an hour

Walgreens Data Entry (Remote, Part/Full Time) ? Hiring Now

Product Manager, YouTube Podcasts Understanding and Search

Software Developer, Junior, Part-Time

Emergency Outbound Call Handler - Part Time - Remote

Social Media Specialist - US Based Remote

Fedex Data Entry Jobs (Remote) Up to $20/Hour ? Hire Me Remotely