Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Description:
? Supervise a team of Scheduling Operations Associates during weekend shifts.
? Oversee a fast-paced ticket queue, flag urgent items, and assign them appropriately.
? Monitor team performance, coach SOAs, and ensure adherence to quality standards.
? Handle escalations from clients and caregivers.
? Support caregivers and agencies in filling shifts on short notice.
? Utilize multiple software systems to track cases and communicate effectively.
? Prepare handoff reports for end-of-shift transitions.
Requirements: ? Experience supervising a customer service team and monitoring performance trends. ? Experience working in a high-volume environment. ? Proactive problem solver and able to handle difficult situations or customers as they arise. ? Extensive customer service experience - Be friendly, positive and solutions-oriented. ? Highly organized with strong attention to detail (i.e., able to follow clearly defined procedures). ? Ability to navigate multiple technology platforms simultaneously. ? Effective communication skills with clients, patients, caregivers and families. ? Previous experience as a health care scheduler (or other industry front-line scheduling) is a plus. ? 5+ years of customer service experience preferred. ? Fluency in Spanish is a plus.
Benefits:
Similar Remote Jobs
Scheduling Operations Supervisor, Weekend (Part-Time Contract)
Posted on: 02-01-2025 03:58
Tests Amazon Products Online For Cash
Posted on: 02-01-2025 03:58
Home Based Data Entry/Data Analyst (Remote)
Posted on: 02-01-2025 03:58
??Work From Your Computer Booking Travel??
Posted on: 02-01-2025 03:58
Customer Support Specialist - Part time
Posted on: 02-01-2025 03:58
Entry Level- Fully Remote Position-Customer Service
Posted on: 02-01-2025 03:58
Data Entry Clerk - 100% Remote
Posted on: 02-01-2025 03:58
CDL A Regional Driver Home Weekends
Posted on: 02-01-2025 03:58
Customer Care Chat Support (Fully Remote)
Posted on: 02-01-2025 03:58
Flexible Remote Chat Operator ? Part-Time
Posted on: 02-01-2025 03:58
Vacation Rentals Expert (Airbnb, HomeAway, Vrbo)
Posted on: 24-09-2024 00:00
College Student - Upcycling, Reselling & Thrifting
Posted on: 02-01-2025 03:58
Virtual Medical Transcriptionist/Editor- Columbus, GA
Posted on: 28-01-2025 06:21
[Entry Level/No Experience] Fedex data entry jobs
Posted on: 24-09-2024 00:00
Disney Work From Home Jobs (Data Entry) $30/Hr ? US
Posted on: 18-09-2024 00:00
Chief Medical Officer - Community Plan of Louisiana - Remote
Posted on: 27-02-2025 00:00
Amazon Delivery Driver
Posted on: 20-01-2025 00:00
Chat Specialist - Luxury Jewelry
Posted on: 14-10-2024 04:22
Associate Educational Partnerships Manager (CA)
Posted on: 31-01-2025 09:58
RN Labor and Delivery
Posted on: 21-02-2025 00:00