E-Commerce Support Specialist - Work remote, no experience needed

The House of Mercier is excited to announce an open position for an E-Commerce Support Specialist in a fully remote capacity. This entry-level role requires no prior experience, making it a perfect opportunity for individuals looking to kickstart their career in the e-commerce industry. As an E-Commerce Support Specialist, you will assist our customers with their online inquiries, ensuring they have a smooth and enjoyable shopping experience with our luxury products.

Responsibilities
? Provide friendly and knowledgeable support to customers regarding their e-commerce inquiries through email and live chat.
? Assist with order processing, product information, and general inquiries to enhance customer satisfaction.
? Resolve customer issues and complaints promptly and professionally.
? Document customer interactions accurately to ensure effective communication and service improvement.
? Collaborate with team members to identify trends in customer feedback and suggest improvements.
? Participate in training to develop your skills and product knowledge.
? Stay informed about our product offerings and e-commerce best practices.

Requirements
? No prior experience required; a willingness to learn and grow is essential.
? Fluency in English is necessary; additional languages are a plus.
? Strong communication skills, both written and verbal.
? A positive attitude and a strong commitment to customer service excellence.
? Ability to work independently and effectively in a remote environment.
? Basic computer skills and familiarity with online communication tools are desirable.
? A genuine interest in luxury products and eagerness to learn about e-commerce are important.

Benefits
? Health Care Plan (Medical, Dental & Vision)
? Retirement Plan (401k, IRA)
? Life Insurance (Basic, Voluntary & AD&D)
? Paid Time Off (Vacation, Sick & Public Holidays)
? Family Leave (Maternity, Paternity)
? Short Term & Long Term Disability
? Training & Development
? Work From Home
? Free Food & Snacks
? Wellness Resources
? Stock Option Plan
? Great Salary
? Other Perks

Apply!