Customer Service Reps - Live Chat FULLY REMOTE

Employer Industry: Customer Service

Why Consider This Job Opportunity
? Opportunity for career advancement and growth within the organization
? Supportive and collaborative work environment
? Chance to utilize and enhance communication and negotiation skills
? Engage with a diverse customer base and make a positive impact
? Flexible scheduling with weekday and weekend shifts available

What To Expect (Job Responsibilities)
? Handle incoming and outgoing customer calls, providing exceptional service
? Prepare account changes and troubleshoot customer issues
? Identify and act upon potential sales opportunities
? Assist with customer retention efforts and resolve billing issues
? Collaborate with other departments to ensure timely resolution of customer concerns

What Is Required (Qualifications)
? High School Diploma or Equivalent
? 1-2 years in a customer-facing role; prior experience in a customer service setting
? Ability to work well in a fast-paced environment
? Excellent telephone skills and strong troubleshooting abilities
? Solid negotiating skills and computer proficiency

How To Stand Out (Preferred Qualifications)
? Experience in a customer service setting
? Demonstrated ability to handle multiple tasks effectively
? Strong interpersonal skills and a commitment to customer satisfaction

#CustomerService #CareerOpportunity #NegotiationSkills #FlexibleScheduling #CommunicationSkills

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