Ecommerce Client Success Specialist

If you're on the hunt for your next career move, you've come to the right place.

At digitsonly, we're not your typical job or recruiting platform; we're a portfolio company which does the hiring, team building and training for verified 7-8 figure companies in the ecommerce and agency industry.

The companies we?e working with are on the continuous lookout for A-Players, which in this case if you?e reading this, would be you. With us, you have the opportunity to get matched personally to multiple jobs & companies verified by us.

Due to our acceptance rate of only 2%, we keep a high demand, low competition, with rates way above the market and trainings literally on the market leader standard. More info on https://digitsonly.com/faq ??

Note: The following job description is directly for the job the client is hiring for.

Requirements

We are seeking a dynamic DTC Customer Success Manager with experience in ecommerce brands. This role requires excellent client communication skills, collaboration with freelancers, and the ability to manage client onboarding and job postings for our agencies and ecommerce brands. The position is available for 20 to 40 hours per week, requiring proficiency in English and familiarity with tools like Slack and Airtable. The role is retainer-based, with payment ranging from $1000 to $3000, and operates within the CET timezone. Candidates should be at a mid-level proficiency and have experience with Shopify. These are not the exact job specifics; the criteria can be negotiated upon directly with the client in the interview.

Responsibilities
?ommunicate effectively with clients and manage their expectations
?ollaborate with freelancers and coordinate their activities
?ook freelancers and manage interview schedules
?nboard clients and candidates
?ost DTC jobs for agencies and ecommerce brands
?tilize tools like Slack and Airtable for efficient workflow management

Qualifications

Must Haves:
?roven experience as a Customer Success Manager in ecommerce or DTC environments
?trong communication skills in English
?roficiency in using Slack, Airtable, and Shopify
?bility to work within the CET timezone
?xperience in client onboarding and job posting

Nice to Haves:
?revious experience working with ecommerce brands
?amiliarity with other project management and communication tools
?bility to manage multiple projects and freelancers simultaneously

Benefits

Working with digitsonly, you?l receive the following incentives
?ccess to high paying & uncompeted jobs by verified hiring companies
?ossibility to take on multiple projects or offers (depending on availability*)
?ccess to trainings & coachings (like adworld, foreplay.co, skillshare + inhouse trainings, etc.)
?ccess to SOPs, best practices, checklists (clickminded, +inhouse trainings, etc)
?rivate management by a dedicated customer support manager
?ommunity with like minded individuals & free consulting

Note: These benefits are just from digitsonly, the client will likely offer additional incentives and benefits.

Apply!