Customer Service Reps - Live Chat FULLY REMOTE

Employer Industry: Customer Service

Why consider this job opportunity:
• Opportunity for career advancement and growth within the organization
• Supportive and collaborative work environment
• Chance to utilize and enhance communication and negotiation skills
• Engage with a diverse customer base and make a positive impact
• Flexible scheduling with weekday and weekend shifts available

What to Expect (Job Responsibilities):
• Handle incoming and outgoing customer calls, providing exceptional service
• Prepare account changes and troubleshoot customer issues
• Identify and act upon potential sales opportunities
• Assist with customer retention efforts and resolve billing issues
• Collaborate with other departments to ensure timely resolution of customer concerns

What is Required (Qualifications):
• High School Diploma or Equivalent
• 1-2 years in a customer-facing role; prior experience in a customer service setting
• Ability to work well in a fast-paced environment
• Excellent telephone skills and strong troubleshooting abilities
• Solid negotiating skills and computer proficiency

How to Stand Out (Preferred Qualifications):
• Experience in a customer service setting
• Demonstrated ability to handle multiple tasks effectively
• Strong interpersonal skills and a commitment to customer satisfaction

#CustomerService #CareerOpportunity #NegotiationSkills #FlexibleScheduling #CommunicationSkills

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