Work from Home Call Center Representative

Employer Industry: Healthcare Services

Why Consider This Job Opportunity...
? Salary up to $15.58 per hour
? Opportunity for career advancement and growth within the organization
? Supportive and collaborative work environment
? Chance to make a positive impact on client satisfaction and member experience
? Entry-level position with the possibility of gaining valuable skills and knowledge
? Comprehensive training programs provided

What To Expect (Job Responsibilities)
? Provide phone coverage for incoming and outgoing calls, directing calls to appropriate staff
? Resolve customer service issues and pharmacy network problems to ensure client satisfaction
? Assist with new client enrollments, changes, and deletions
? Support on-site client orientation, health fairs, and business conferences
? Perform office duties such as copying, collating, mailings, filing, and credit cards

What Is Required (Qualifications)
? Must be available and punctual for scheduled work shifts
? High School Diploma or GED, or equivalent experience
? Completion of mandatory training programs, including HIPAA Privacy Course and HIPAA Security Course
? Exceptional phone and listening skills
? Exceptional written and verbal communication skills

How To Stand Out (Preferred Qualifications)
? 0-2 years of experience as an Rx Technician or Customer Service Representative in a healthcare-related service

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