Entry Level Remote Customer Service Representative (Nova Scotia)

Employer Industry: Business Process Outsourcing (BPO)

Why Consider This Job Opportunity...
? Opportunity for career advancement with potential roles in management and training
? Regular reviews and raises based on tenure and performance
? Engaging work environment with a casual dress code
? Paid time off and holidays, along with paid training opportunities
? Incentives including monetary rewards and prizes such as electronics and trips
? Comprehensive medical, dental, and vision coverage options

What To Expect (Job Responsibilities)
? Handle inbound customer service and technical support calls to resolve issues
? Build strong relationships with customers while providing exceptional service
? Utilize systems and technology for account management and troubleshooting
? Identify sales opportunities and effectively communicate product offerings
? Ensure first call resolution through effective problem-solving and call handling

What Is Required (Qualifications)
? Must be 18 years of age or older
? High school diploma or equivalent
? Excellent organizational, written, and oral communication skills
? Ability to type swiftly and accurately (20+ words a minute)
? Basic knowledge of Microsoft Office Suite and Windows operating system

How To Stand Out (Preferred Qualifications)
? Experience in a customer service role or technical support environment
? Strong aptitude for conflict resolution and negotiation
? Ability to thrive in a fast-paced and changing environment
? Previous experience with account management systems

#CustomerService #BPO #CareerGrowth #EmployeeBenefits #RemoteWork

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