SEPHORA* REMOTE 1099 Chat & Voice CSR - $18/hr *Start on 10/25* - #MSP

Sephora Beauty Advisor (Voice & Chat). Bilingual preferred but not required (English & Spanish)

PAID TRAINING STARTS 10/25...

Driven by our Passion for People, our Remote Beauty Advisors are keen on driving great customer experience. The Beauty Advisor provides client support via PHONE/CHAT, assisting with client inquiries, troubleshooting and general support. They respond to all client communication via phone or chat and provide client support regarding account inquiries, service, programs/promotions and .com/Direct technical issues.

Ultimately, we bring people together. Whether it be our clients, their customers, our colleagues, or our non-profit partners?we can?t resist the fun of working with people. Each connection, each relationship matters.

Training Start Date: Friday 10/25/24
? New Hire Orientation: Friday 10/25, 9:00am -5 pm EST
? Training Schedule: Sunday 10/27 - Thursday 10/31 12pm EST - 8:30pm EST
? Nesting on Week 2: Will be the same as your Production Schedule
? Attendance MUST be 100%

(5x8 - 5 Day work week): 8-hour shifts, 1 weekend day and 4 weekdays in the evenings (3:40pm EST - 12:10am EST)

OR

(5x8 - 5 Day work week): 8-hour shifts, 1 weekend day and 4 weekdays (7am - 5pm EST)

OR

(4x10 - 4 Day work week), 10 hour shift): 1pm EST - 12am EST
? Schedules cannot be negotiated.
? Overtime may be needed during Holidays/Promotional Periods

Pay:
? $18/Hour plus the ability to earn a bonus based on performance.

Qualifications:

? Amazing combination of agile thinking, high energy, passion, and persistence: resourcefulness

? Strong desire to be helpful and take ownership to resolve customer situations

? Excellent oral communication skills: clear diction, tone, and knowledge/use of proper grammar

? Positive outlook and enthusiastic attitude

? Conscientious team player

? Driven by delivering results

? Dependable and consistent, history of good attendance

? Naturally curious with an aptitude for learning and understanding quickly

? Ability to multitask by reading, typing, and navigating through applications while speaking to customers

? Prior customer service/troubleshooting experience preferred

POSITION RESPONSIBILITIES:

? Respond to client requests/inquiries via phone and/or chat, including product purchases, service & quality inquiries, order status, product information, and general client support issues

? Demonstrate high standards for quality service

? Keep up to date with product/procedural knowledge and assessing industry trends

? Work in tandem with the quality and training team to self-manage performance expectations

? Maintain an open communication line with Team Lead/Quality Advocate/ the Trainer and the manager for support and personal development

? Maintain business acumen, courtesy, and professionalism when dealing with all client contacts

? Maintains proprietary call center database (CSC) by entering information accurately and fully documenting all client interactions appropriately

? Be punctual to work and adhere to all schedules and deadlines both scheduled and special projects

? Strict adherence to key performance indicators (KPI) as set by management.

? Strive to exceed key performance indicators (KPI) and quality goals as outlined by management

? Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

REQUIREMENTS:

? 2-3 years? experience in a business/professional environment; preferably in the service industry

? Comparable experience in an office environment encouraged

? Self-starter and ability to manage workload efficiently

? Exceptional written communication skills

? Demonstrate ability to deliver a high level of client service under high volume

? Commitment to client service and high-quality standards in grammar, punctuation, and written business acumen

? Professional, upbeat, and engaging oral and/or written communication

? Ability to develop relationships with clients, even in difficult situations

? Ability to advise and counsel clients in a quick and efficient manner

? Must be computer literate and internet savvy, e-commerce and online shopping experience preferred

? Experience in windows-based applications, specifically client relationship management tools preferred (ie, Instant Service)

? Excellent Data Entry skills / 45-55 wpm minimum

? Must be flexible and be ready to work in a dynamic shift environment- weekends and evening shifts may be required.

? Vacation blackout period applies during the holiday season and promotional periods

? Punctuality is essential

Equipment is NOT provided.

Work at Home Equipment:
? Macbook and Chromebooks are NOT allowed, only Windows based computers are compatible*

TECHNOLOGY REQUIREMENTS: Minimum PC Requirements CPU Speed: ? Dual Core 1.2 GHz or better? . Intel Core i3 or AMD Ryzen 3 or better Hard Drive ? 40 GB or more of available space ? 100 GB or more of total space

Memory:
? 8 GB of RAM or better

Operating System:
? Windows 10 Professional (Information on how to upgrade to Windows 10 Professional can be found here: https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro )?
. Two (2) available USB 2.0 or greater ports

Minimum Monitor and Accessory Requirements:

Dual Monitors
? 1280 x 1024 (SXGA) screen resolution
? 1920 x 1080 (Full HD or 1080p)

? One monitor and one laptop OR 2 monitors

Minimum Internet Connectivity Requirements:

Standard Connection / Speed
? Must have Hard-wired connection (no wireless/WiFi)
? Minimum 45 Mpbs download speed / Minimum 10 Mpbs upload speed
? Internet connection must not be shared with more than 3 devices in the same location.

PAID TRAINING STARTS 10/25!!

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: No less than 30 per week

Benefits:
? Referral program

Shift:
? 10 hour shift
? 8 hour shift
? Day shift
? Evening shift
? Morning shift
? Night shift

Education:
? High school or equivalent (Required)

Experience:
? Customer service: 1 year (Required)
? Live chat: 1 year (Preferred)
? Beauty or cosmetics: 1 year (Preferred)
? Call center: 1 year (Preferred)

Language:
? English (Required)

Location:
? Tennessee (Required)

Work Location: Remote

Apply!