Inside Catastrophe Claim Representative - Remote Territories

About the position Responsibilities • Determine optimal resource for management of assigned claims files. • Utilize mapping software to analyze claim locations in proximity to staff adjusters. • Manage Independent Adjusters, ensuring timely service delivery and validation of estimates. • Review and approve all Independent Adjuster reports and billing. • Handle first-party property claims of varying severity and complexity. • Meet quality standards and expectations per Best Practices. • Investigate and evaluate facts to determine coverage, damages, and liability of claims. • Establish accurate scope of damages for building and contents losses. • Provide multi-line assistance in response to workforce management needs. • Establish timely and accurate claim and expense reserves. • Determine appropriate settlement amounts based on various estimates and validations. • Negotiate and convey claim settlements within authority limits. • Write denial letters and complex correspondence to insureds. • Perform administrative functions such as expense accounts and time off reporting. • Maintain an effective diary system and document claim file activities. • Manage file inventory to ensure timely resolution of cases. • Provide excellent customer service to meet the needs of insureds and business partners. • Recognize when to refer claims to Special Investigations Unit or Subrogation Unit. Requirements • High School Diploma or GED required. • A minimum of one year previous outside property claim handling experience or successful completion of Travelers Outside Claim Representative training program required. • Bachelors Degree preferred. • General knowledge of estimating system Xactimate preferred. • Customer Service experience preferred. • Advanced interpersonal and customer service skills. • Intermediate organizational and time management skills. • Intermediate ability to work independently. • Intermediate judgment, analytical, and decision-making skills. • Intermediate negotiation skills. • Intermediate written, verbal, and interpersonal communication skills. • Intermediate investigative skills. • Intermediate ability to analyze and determine coverage. • Intermediate ability to analyze and evaluate damages. • Intermediate ability to resolve claims within settlement authority. Nice-to-haves • Experience with Xactimate estimating system. • Advanced customer service experience. Benefits • Health Insurance coverage from the first day of employment for employees and eligible family members. • 401(k) matching contributions dollar-for-dollar up to the first 5% of eligible pay. • Pension Plan fully funded by Travelers. • Minimum of 20 days Paid Time Off annually, plus nine paid company holidays. • Access to a wellness program with tools, discounts, and resources for wellness goals.