**Experienced Pharmacy Technician (Remote) - Clinical Customer Care Representative**

Are you passionate about delivering exceptional customer experiences and ensuring the well-being of patients? Do you have a strong background in pharmacy operations and a knack for problem-solving? If so, we invite you to join blithequark's dynamic team as an Experienced Pharmacy Technician (Remote) - Clinical Customer Care Representative. In this role, you will play a vital part in empowering our customers to take their medications correctly and achieve better overall wellness. **About blithequark** blithequark is a leading innovator in the healthcare industry, dedicated to providing cutting-edge solutions that improve patient outcomes and enhance the overall healthcare experience. Our team is comprised of passionate professionals who share a common goal: to make a positive impact on people's lives. As a remote employee, you will be part of a collaborative and dynamic team that values flexibility, innovation, and customer-centricity. **Key Responsibilities** As a Pharmacy Technician (Remote) - Clinical Customer Care Representative, you will be responsible for: * Answering incoming telephone calls from Customer Care associates on a daily basis and maintaining metrics as assigned * Making outbound calls for various purposes, including situations deemed urgent by the clinical pharmacist team * Assisting the clinical pharmacist team with outgoing MD, pharmacy, and/or customer calls * Providing guidance and feedback to Customer Care Associates using a consultative approach to continually develop staff knowledge * Completing tickets to support the Customer Care Team and Clinical RPh team * Maintaining an advanced understanding of all blithequark's policies and procedures, as well as our products and services * Monitoring and processing all help desk assigned tasks on a daily basis * Acting as the primary point of contact for escalated calls by Customer Care Associates, handling escalated calls, and following through until resolution has been met * Managing the reporting of customer complaints and providing resolution per set SLA's, escalating as appropriate * Investigating and reporting pharmacy errors * Learning pharmacy laws and regulations nationwide * Serving as a point of contact for any system or technology/software outages and notifying all appropriate parties for resolution * Maintaining confidentiality of all customer information * Working autonomously and proactively identifying areas in need of improvement * Constant collaboration with teammates * Customer-centric and commitment to quality * Working a flexible schedule, with shifts possibly starting and ending outside of normal business hours * Performing other tasks assigned while working in a fast-paced environment **Essential Qualifications** * Active and unrestricted in-state Board of Pharmacy License (This includes Pharmacy Technician, Trainee, and Assistant Licenses) * High school or equivalent diploma **Preferred Qualifications** * National Pharmacy Technician Certification (PTCB or NHA) * Demonstrated ability to work as an effective team member * Strong organization skills and attention to detail * Experience recognizing and identifying patient medications * 6+ months of relevant experience working with computer and web-based tools * Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced environment with multiple priorities * Strong attention to detail and organizational skills * Ability to maintain confidentiality and handle sensitive information * Strong customer service skills and a customer-centric approach * Ability to work autonomously and as part of a team * Strong technical skills, including proficiency in computer and web-based tools **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Pharmacy Technician (Remote) - Clinical Customer Care Representative, you will have opportunities to: * Develop your skills and knowledge in pharmacy operations and customer service * Work with a dynamic team of professionals who share your passion for delivering exceptional customer experiences * Participate in ongoing training and development programs to enhance your skills and knowledge * Take on new challenges and responsibilities as you grow and develop in your role * Enjoy a flexible and remote work environment that allows you to balance your work and personal life **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and collaborative team. Our company culture is built on the following values: * Customer-centricity: We put our customers at the forefront of everything we do. * Innovation: We encourage creativity and innovation in all aspects of our business. * Collaboration: We work together as a team to achieve our goals and deliver exceptional results. * Flexibility: We offer flexible work arrangements to support work-life balance. * Growth and development: We invest in our employees' growth and development to ensure they have the skills and knowledge needed to succeed. **Compensation, Perks, and Benefits** As a Pharmacy Technician (Remote) - Clinical Customer Care Representative, you will receive a competitive salary and benefits package, including: * Competitive salary * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) matching program * Flexible paid time off * Opportunities for professional growth and development * A dynamic and collaborative work environment **How to Apply** If you are passionate about delivering exceptional customer experiences and ensuring the well-being of patients, we invite you to apply for the Pharmacy Technician (Remote) - Clinical Customer Care Representative role at blithequark. Please submit your application, including your resume and a cover letter, through our website. We look forward to hearing from you! Apply for this job