**Experienced Online Chat Specialist – Customer Relationship Management System Optimization**

At blithequark, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented and detail-oriented Online Chat Specialist to join our team. As a key member of our customer experience team, you'll play a vital role in managing and optimizing our customer relationship management (CRM) system, ensuring seamless communication and exceptional customer service. **About blithequark** blithequark is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. We're a team of dedicated professionals who are committed to making a positive impact in our industry. Our company culture is built on the values of collaboration, innovation, and customer-centricity, and we're always looking for talented individuals who share our vision. **Job Summary** We're seeking an experienced Online Chat Specialist to join our team and help us take our customer experience to the next level. As a key member of our customer experience team, you'll be responsible for managing and optimizing our CRM system, providing exceptional customer service, and analyzing performance metrics to drive business outcomes. If you're a self-starter with a passion for customer experience and a strong analytical mindset, we'd love to hear from you. **Key Responsibilities** As an Online Chat Specialist at blithequark, you'll be responsible for the following key tasks: * **Welcome and Support Guests and Clients**: Greet and welcome guests and clients in a warm and courteous manner, providing exceptional customer service and ensuring a positive first impression. * **Manage and Distribute Communications**: Manage and distribute incoming and outgoing mail, emails, and faxes, ensuring timely and efficient communication with clients and stakeholders. * **Maintain a Tidy and Organized Reception Area**: Maintain a tidy and organized reception area, including conference rooms and common areas, ensuring a professional and welcoming environment for clients and visitors. * **Schedule Appointments and Update Calendars**: Schedule appointments and update calendars for meetings and events, ensuring seamless communication and coordination with team members. * **Handle Queries and Provide Information**: Handle queries and provide information to clients and visitors, ensuring accurate and timely responses to their needs. * **Assist with Administrative Tasks**: Assist with administrative tasks such as data entry, filing, and typing documents, ensuring efficient and accurate completion of tasks. * **Monitor and Order Office Supplies**: Monitor and order office supplies to ensure adequate stock levels, ensuring a smooth and efficient workflow. * **Maintain Confidentiality and Handle Sensitive Information**: Maintain confidentiality and handle sensitive information with discretion, ensuring the protection of client and company data. * **Collaborate with Team Members**: Collaborate with other team members to ensure a seamless and efficient workflow, providing support and assistance as needed. **Qualifications** To be successful in this role, you'll need to possess the following qualifications: * **High School Diploma or Equivalent**: A high school diploma or equivalent is required, with additional certification in office administration a plus. * **Proven Experience**: Proven experience as an office receptionist or in a similar role is essential, with a strong understanding of CRM systems and customer service principles. * **Excellent Communication and Interpersonal Skills**: Excellent communication and interpersonal skills are required, with a customer service-oriented approach and a strong ability to build relationships with clients and stakeholders. * **Proficient in Microsoft Office**: Proficiency in Microsoft Office and other office management software is essential, with a strong understanding of data entry, filing, and typing documents. * **Strong Organizational and Multitasking Abilities**: Strong organizational and multitasking abilities are required, with a ability to handle and prioritize multiple tasks in a fast-paced environment. * **Attention to Detail**: Attention to detail is essential, with a strong ability to maintain accuracy and attention to detail in all tasks and responsibilities. * **Ability to Remain Calm and Professional**: The ability to remain calm and professional in stressful situations is required, with a strong ability to manage stress and maintain a positive attitude. * **Familiarity with Basic Office Equipment**: Familiarity with basic office equipment such as printers, copiers, and fax machines is essential, with a strong understanding of their operation and maintenance. **What We Offer** At blithequark, we offer a supportive work environment with opportunities for growth and a comprehensive benefits package designed to foster professional and personal satisfaction. Our benefits package includes: * **Competitive Salary**: A competitive salary that reflects your skills and experience. * **Flexible Remote or Hybrid Work Options**: Flexible remote or hybrid work options that allow you to work from home or in our office, depending on your needs and preferences. * **Comprehensive Medical Insurance Plans**: Comprehensive medical insurance plans that provide coverage for you and your family. * **401K Employer Contributions**: 401K employer contributions that help you save for your future. * **Paid Time Off and Holidays**: Paid time off and holidays that allow you to relax and recharge. * **Opportunities for Training, Certifications, and Career Advancement**: Opportunities for training, certifications, and career advancement that help you grow and develop in your career. **Why Join blithequark?** At blithequark, we're passionate about delivering exceptional customer experiences and making a positive impact in our industry. We're a dynamic and innovative company that's always looking for talented individuals who share our vision. If you're a self-starter with a passion for customer experience and a strong analytical mindset, we'd love to hear from you. **How to Apply** If you're interested in joining our team and helping us take our customer experience to the next level, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job