**Experienced Full Stack Customer Care Representative – Weekend Shift**

Are you a highly motivated and adventurous individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where creativity and problem-solving skills are highly valued? If so, we invite you to join blithequark's team as a Remote 4-day shift Customer Care Representative – Phone and Chat! **About blithequark** blithequark is a leading online retailer in the Lighting Industry, recognized for its commitment to providing Best Customer Service in the country. As a team-oriented, positive environment full of friendly people, we pride ourselves on being different from our competition by making an effort to "wow" everyone we contact in our daily business endeavors. With a strong focus on innovation and growth, we're always looking for talented individuals who share our passion for delivering exceptional customer experiences. **Job Summary** We're seeking a highly skilled and motivated Customer Care Representative to join our team on a 4-day shift schedule. As a key member of our customer-facing team, you'll be responsible for providing top-notch support to our customers over the phone, on live chat, and through email. If you're a team player with a passion for problem-solving, creativity, and delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. **Key Responsibilities** * Provide exceptional customer service to our customers over the phone, on live chat, and through email * Respond to customer inquiries and resolve issues in a timely and professional manner * Utilize problem-solving skills to resolve complex customer issues * Collaborate with internal teams to resolve customer complaints and concerns * Develop and maintain a thorough understanding of our products and services * Meet or exceed performance metrics and quality standards * Participate in ongoing training and development to enhance skills and knowledge **Schedule and Work Environment** * 4-day shift schedule: Saturday (12:30pm-11pm Eastern time), Sunday (9am-7:30pm Eastern time), Monday (10-hour shift between 9:30am-8pm Eastern time), and Tuesday (10-hour shift between 9:30am-8pm Eastern time) * Flexible schedule with 10-hour shifts per day * Remote work arrangement with a secure and quiet work environment required * blithequark will provide all necessary equipment and technology **Compensation and Benefits** * Competitive hourly rate: $17.00/hour with a $1/hour increase after 60-day provisional period * 2 weeks paid time off per year * Paid holidays * Health, dental, vision, and life insurance * Retirement plan with employer match **Essential Qualifications** * 1-2 years of customer-facing experience in a call center, retail, or related environment * Excellent communication and problem-solving skills * Ability to work independently and as part of a team * Strong product knowledge and understanding of customer needs * Proficiency in Microsoft Office and Google Suite * Ability to work in a fast-paced, dynamic environment **Preferred Qualifications** * Experience in the Lighting Industry or related field * Knowledge of customer relationship management (CRM) software * Experience with live chat and email support * Certification in customer service or a related field **Skills and Competencies** * Excellent communication and interpersonal skills * Strong problem-solving and analytical skills * Ability to work in a fast-paced, dynamic environment * Strong product knowledge and understanding of customer needs * Proficiency in Microsoft Office and Google Suite * Ability to learn and adapt to new technologies and processes **Career Growth Opportunities and Learning Benefits** * Ongoing training and development opportunities to enhance skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and supportive work environment with a focus on teamwork and innovation * Recognition and rewards for outstanding performance and contributions **Work Environment and Company Culture** * blithequark is a team-oriented, positive environment full of friendly people * We pride ourselves on being different from our competition by making an effort to "wow" everyone we contact in our daily business endeavors * We're a hard-working, adventurous, and ambitious team that likes to have fun! **How to Apply** If you're a motivated and adventurous individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!