**Experienced Customer Service Representative – Online Payments Support**

Are you a customer-centric individual with a passion for delivering exceptional support experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark's Pay department as a Customer Service Representative, where you'll play a vital role in ensuring our clients receive the best possible payment solution performance. **About blithequark** blithequark is a global and fast-growing technology company that's revolutionizing the way businesses interact with their customers. With a rich history dating back to 1999, our company philosophy remains the same: "Do what you love, do what you're good at, and contribute." We're a team of ambitious, caring, and entrepreneurial individuals who work together to overcome any challenge. Our innovative omnichannel payment solutions empower clients to provide seamless payment experiences to their end-users, regardless of language, currency, or location. **The Role** As a Customer Service Representative in our Pay department, you'll be the first point of contact for our clients, providing day-to-day support and ensuring their payment solutions perform optimally. Your primary responsibilities will include: * Administratively onboarding new clients and managing their orders * Providing 1st line support on a daily basis, resolving technical issues and customer complaints in a timely and professional manner * Proactively sharing customer feedback to inform the development of our platform * Supporting a portfolio of customers across various branches, prioritizing and delegating tasks as needed * Maintaining a daily helicopter view to identify onboarding needs and take action * Documenting client information thoroughly in our CRM system **What We're Looking For** To succeed in this role, you'll need to possess: * Excellent communication skills, both written and verbal, to effectively interact with clients, partners, and colleagues * Proficiency in both English and Dutch languages * Strong analytical skills, with a balance of helicopter view and attention to detail * Positive mindset, stress resilience, and a proactive approach to problem-solving * Strong organizational skills, with the ability to prioritize work effectively and meet deadlines **Young Professional Program (Traineeship)** As a Customer Service Representative, you'll have the opportunity to join our Young Professional Program (YPP), a comprehensive traineeship designed to enhance your skills and capabilities. Through monthly training sessions and collaboration with a diverse group of talented individuals from across the organization, you'll develop invaluable networking opportunities and accelerate your personal and professional growth. **Benefits of Working at blithequark** As a new member of our team, you'll enjoy a range of benefits, including: * A 3-day Global Onboarding program at our headquarters in Breda, providing a deep dive into our culture and company philosophy * Healthy lunch for everyone, every day * Shuttle mobility cards and company cars for convenient transportation * Pension plan of 8% of your monthly salary * 25 holidays per year, with the option to purchase an additional 10 days annually * Employee Share Purchase Program offering a discount on purchasing company shares * Internal and external training courses, including Udemy and the CM Academy, to support your professional development * Regular Meet-Ups with external speakers to promote knowledge sharing * A wide range of social events, including weekly drinks, board game nights, karaoke parties, and more **Join the blithequark Team** If you're a customer-focused individual with a passion for delivering exceptional support experiences, we invite you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and embark on a journey of personal and professional growth. Apply now and become a part of the blithequark family!