**Experienced Customer Service Representative – Fastener EMEA Business Area**

Are you a motivated and communication-strong individual looking for a new challenge in a dynamic and innovative environment? Do you have a passion for delivering exceptional customer experiences and a strong background in technical, commercial, or comparable fields? If so, we invite you to join blithequark as a Customer Service Representative for our Fastener EMEA business area. **About blithequark** blithequark is a leading global provider of innovative solutions and products, serving a wide range of industries and customers worldwide. Our company is built on a strong foundation of customer-centricity, innovation, and collaboration, and we are committed to creating a positive impact on our customers, employees, and the communities we serve. As a Customer Service Representative at blithequark, you will be part of a talented team that is dedicated to delivering exceptional customer experiences and driving business growth. **Key Responsibilities** As a Customer Service Representative at blithequark, you will be responsible for: * Providing exceptional customer service to our customers in the Fastener EMEA business area, responding to their inquiries, resolving their issues, and exceeding their expectations * Collaborating with internal stakeholders, including sales, marketing, and product teams, to ensure seamless communication and delivery of customer solutions * Developing and maintaining a deep understanding of our products, services, and industry trends to provide informed and effective solutions to customers * Identifying and resolving customer complaints and issues in a timely and professional manner, ensuring high levels of customer satisfaction and loyalty * Maintaining accurate and up-to-date records of customer interactions, including complaints, issues, and resolutions * Participating in continuous improvement initiatives to enhance customer service processes and procedures * Adhering to blithequark's policies, procedures, and quality standards to ensure compliance and excellence in customer service **Requirements** To be successful as a Customer Service Representative at blithequark, you will need: * Completed education or degree with technical, commercial, or comparable focus * Relevant work experience: First practical experience in B2B sales, ideally in an international context * Excellent communication skills: Secure and written German (at least C1) and English * Strong problem-solving and analytical skills, with the ability to think critically and creatively * Excellent interpersonal and teamwork skills, with the ability to build strong relationships with customers, colleagues, and stakeholders * Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously * Proficiency in Microsoft Office and other relevant software applications **Benefits** As a valued member of the blithequark team, you will enjoy a range of benefits, including: * Flexible working hours to balance work and personal life * Attractive bonus payment / holiday allowance and Christmas allowance * 30 days of vacation + up to 3 additional vacation days to recharge and relax * Tax-advantaged benefits to support your financial well-being * Discounted membership in fitness studio (Germany-wide) to stay active and healthy * Tax-free meal allowances (up to 40.00 EUR/month) to enjoy a convenient and cost-effective dining experience * Regular events and company events, such as summer parties, Christmas parties, International Women's Day, and International Men's Day, to build relationships and have fun * Small surprises on special days to show appreciation and gratitude **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to supporting the growth and development of our employees. As a Customer Service Representative, you will have opportunities to: * Develop your skills and knowledge through training programs, workshops, and conferences * Take on new challenges and responsibilities to advance your career * Collaborate with cross-functional teams to drive business growth and innovation * Participate in continuous improvement initiatives to enhance customer service processes and procedures * Enjoy a dynamic and supportive work environment that encourages learning, growth, and innovation **Work Environment and Company Culture** blithequark is a dynamic and innovative company that values diversity, inclusion, and collaboration. Our company culture is built on a strong foundation of customer-centricity, innovation, and teamwork, and we are committed to creating a positive impact on our customers, employees, and the communities we serve. As a Customer Service Representative at blithequark, you will be part of a talented team that is dedicated to delivering exceptional customer experiences and driving business growth. **How to Apply** If you are a motivated and communication-strong individual with a passion for delivering exceptional customer experiences, we invite you to apply for the Customer Service Representative position at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!