**Experienced Customer Experience Project Manager – Driving Magical Guest Experiences at blithequark**

Are you a seasoned project manager with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? Look no further! blithequark, a world-renowned leader in creating unforgettable guest experiences, is seeking an experienced Customer Experience Project Manager to join our team. **About blithequark** blithequark is a global entertainment and media conglomerate that has been enchanting audiences for generations. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in the industry. At blithequark, we believe that every guest deserves a magical experience, and we're dedicated to making that happen. **The Customer Experience Organization** Our Customer Experience organization is at the heart of blithequark's success. We're a passionate team of professionals who are dedicated to making planning and purchasing a Walt Disney World vacation as simple and intuitive as the destination itself. Our goal is to provide an exceptional guest experience that exceeds our customers' expectations, and we're looking for a talented Customer Experience Project Manager to help us achieve that goal. **Job Summary** As a Customer Experience Project Manager at blithequark, you will play a critical role in supporting the development and implementation of our Customer Experience roadmap. You will work closely with cross-functional teams to deliver CX-focused technology improvements, build and maintain relationships with key stakeholders, and ensure that our guest experience is always magical. **Key Responsibilities** * Support and implement the Customer Experience roadmap, establishing and delivering on key achievements * Coordinate projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums * Work with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics * Engage with technology and digital professionals to represent blithequark's Customer Experience priorities * Demonstrate deep expertise and constantly monitor the pulse of the customer experience * Collaborate with cross-functional teams to identify and prioritize opportunities for improvement * Develop and maintain relationships with key stakeholders, including technology and digital professionals, product managers, and senior leaders * Provide project management support for multiple projects simultaneously, prioritizing tasks and ensuring timely delivery **Essential Qualifications & Skills** * Three (3)+ years of experience in project management and/or product development * Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions * Ability to challenge the status quo while still building strategic alliances/relationships within and outside the blithequark organization * Experience managing a large volume of complex work, prioritizing to ensure results are achieved * Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment * Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling * Understanding of Agile technical practices and testing concepts * Prior experience in working with technical product teams * Knowledge of blithequark channels is a plus **Preferred Qualifications & Skills** * Bachelor's degree in Business, Project Management, Product Management, or equivalent field * Experience working in a fast-paced, dynamic environment * Strong analytical and problem-solving skills * Ability to work in a team environment and build strong relationships with colleagues * Experience with project management tools and software, such as Asana, Trello, or Jira * Familiarity with Agile methodologies and Scrum frameworks **Career Growth Opportunities & Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Customer Experience Project Manager, you will have opportunities to: * Work on high-profile projects that impact the guest experience * Collaborate with cross-functional teams to identify and prioritize opportunities for improvement * Develop and maintain relationships with key stakeholders, including technology and digital professionals, product managers, and senior leaders * Participate in training and development programs to enhance your project management skills * Take on additional responsibilities and contribute to the growth and success of the Customer Experience organization **Work Environment & Company Culture** blithequark is a dynamic and fast-paced work environment that is passionate about creating magical guest experiences. Our company culture is built on the values of innovation, quality, and customer satisfaction. We're a team of professionals who are dedicated to making a difference in the lives of our guests, and we're looking for like-minded individuals to join us. **Compensation, Perks, & Benefits** As a Customer Experience Project Manager at blithequark, you can expect a competitive salary, comprehensive benefits package, and a range of perks and incentives, including: * Competitive salary and bonus structure * Comprehensive health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Access to exclusive employee discounts and perks * Opportunities for professional growth and development **How to Apply** If you're a motivated and experienced project manager with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal opportunities for employment, training, and advancement. Apply for this job