**Experienced Customer Care Specialist – Virtual Role at arenaflex**

At arenaflex, we're a leading global medical device manufacturer dedicated to revolutionizing the healthcare industry with innovative solutions. As a Customer Care Specialist, you'll play a vital role in delivering exceptional customer experiences, driving business growth, and making a meaningful impact every day. Join our dynamic team of like-minded professionals who share your passion for excellence and collaboration. **About arenaflex** arenaflex is a forward-thinking organization that empowers its employees to thrive in a fast-paced, dynamic environment. We're committed to fostering a culture of innovation, inclusivity, and continuous learning. Our team members are the driving force behind our success, and we're seeking talented individuals who share our vision and values. **Job Summary** As a Customer Care Specialist, you'll be the primary customer-facing voice, responsible for resolving customer issues, providing proactive updates on order status, and ensuring seamless collaboration between internal departments. You'll work independently in a virtual environment, leveraging your exceptional communication skills, problem-solving abilities, and attention to detail to deliver outstanding results. **Key Responsibilities** * Be the customer-facing voice and develop creative solutions to customer issues in an independent work environment * Provide proactive updates on order status to accelerate the billing process and ensure timely resolution * Determine when a hospital request requires escalation, based on the complexity of the request or high-priority need * Solve customer complaints and document them in the CRM system, ensuring accurate and timely resolution * Effectively coordinate collaboration between internal departments (sales, CS, DR, and AR if needed) to ensure 100% service level to customers while meeting company quality and revenue recognition policies * Follow order entry process and provide proactive updates on order status to accelerate the billing process * Provide phone support for inquiries from sales and healthcare professionals, demonstrating a positive, constructive, and cooperative attitude * Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment * Provide support beyond standard hours as needed if call volume and/or workload require additional time * Implement and support Quality initiatives throughout the branch * Additional duties as assigned **Requirements** * 2+ years of experience in a customer-facing role, preferably in the medical device industry * High school diploma required; college degree preferred * Clear and concise communication skills, with the ability to effectively articulate complex issues and solutions * Drive to dig into the details of customer issues to solve problems proactively, with a focus on delivering exceptional customer experiences * Ability to work flexible hours, as needed to support business needs, including overtime work as required * Demonstrated proficiency in MS Excel, Word, Access, Outlook, and ERP systems, including data analysis tools (queries, pivot tables, etc.) * Preferred experience with SAP and SalesForce **Essential Skills and Competencies** * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders * Strong problem-solving and analytical skills, with the ability to identify and resolve complex customer issues * Ability to work independently in a virtual environment, with minimal supervision * Strong attention to detail, with a focus on accuracy and quality * Ability to prioritize tasks and manage multiple projects simultaneously * Strong organizational and time management skills, with the ability to meet deadlines and deliver results * Collaborative mindset, with the ability to work effectively with internal departments to ensure seamless service delivery **Career Growth Opportunities and Learning Benefits** At arenaflex, we're committed to investing in our employees' growth and development. As a Customer Care Specialist, you'll have access to: * Ongoing training and development opportunities to enhance your skills and knowledge * Collaborative and supportive team environment, with opportunities for mentorship and feedback * Flexible work arrangements, including remote work options, to support work-life balance * Competitive compensation and benefits package, including health insurance, retirement plan, and paid time off * Opportunities for career advancement and professional growth within the organization **Work Environment and Company Culture** arenaflex is a dynamic and inclusive organization that values diversity, equity, and inclusion. Our virtual work environment is designed to support flexibility and work-life balance, with a focus on collaboration and communication. As a Customer Care Specialist, you'll be part of a talented team that shares your passion for delivering exceptional customer experiences and driving business growth. **Compensation, Perks, and Benefits** arenaflex offers a competitive compensation package, including: * Competitive hourly rate * Comprehensive benefits package, including health insurance, retirement plan, and paid time off * Opportunities for career advancement and professional growth within the organization * Flexible work arrangements, including remote work options, to support work-life balance * Collaborative and supportive team environment, with opportunities for mentorship and feedback **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! 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