**Experienced Clinical Customer Service Representative – Remote Opportunity to Empower Healthier Lives**

At blithequark, we're dedicated to empowering individuals to live healthier and longer. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center team. As a Clinical Customer Service Representative, you'll play a vital role in supporting our mission by providing exceptional customer service nationwide to our members. **About blithequark** blithequark is a dynamic organization that's passionate about improving the lives of our members. With a commitment to innovation and excellence, we're constantly striving to deliver exceptional experiences that meet the evolving needs of our customers. As a member of our team, you'll be part of a collaborative and supportive environment that encourages growth, learning, and teamwork. **Job Summary** We're seeking experienced customer service professionals to join our remote call center team. As a Clinical Customer Service Representative, you'll be responsible for providing exceptional customer service to our members, responding to their inquiries, and resolving issues in a timely and professional manner. This is a fantastic opportunity to join a dynamic organization that's dedicated to making a positive impact on people's lives. **Responsibilities** As a Clinical Customer Service Representative, you'll be responsible for: * Answering incoming calls in a professional, accurate, timely, and courteous manner * Ascertain the nature of the call and record information in the Communication Log * Look up member information using proprietary blithequark systems and provide information to the caller * Forward logs requiring further research to the appropriate department * Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.) * Utilize appropriate resources, including those online, to provide timely responses * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner * Meet or exceed minimum key job accountabilities established for the Customer Service Representative position * Document all calls appropriately * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Respond to requests for internal and external customers and/or clients, as required **Qualifications** To be successful in this role, you'll need: * High school diploma or equivalent required * Minimum of one-year experience performing customer service duties; inbound call center experience preferred * Basic computer skills * Strong verbal communication skills **Core Competencies** As a Clinical Customer Service Representative, you'll need to demonstrate: * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters **Mobility and Physical Requirements** This role requires: * Primarily sedentary, able to sit for long periods of time * Ability to speak, see, and hear other personnel and/or objects * Ability to communicate both in oral and written form * Ability to travel within the facility * Capable of using a telephone and computer keyboard * Ability to lift up to 10 lbs **Environmental Conditions** This role is based in a work-from-home (WFH) environment, requiring a stable connection to your Internet Service Provider with the ability to participate in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed). **Compensation and Benefits** As a Clinical Customer Service Representative, you'll enjoy: * Starting pay at $15/hour with potential for $16/hour within the first year, plus merit * Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months * Comprehensive benefits package, including medical, dental, and vision coverage * Generous paid time off and holidays * Opportunities for career growth and professional development **Equal Employment Opportunity** blithequark is an Equal Opportunity/Affirmative Action Employer. We're committed to creating a diverse and inclusive work environment that welcomes and values individuals from all backgrounds. We're proud to be an employer of choice for people with disabilities and disabled veterans. **How to Apply** If you're a motivated and customer-focused individual who's passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. **Join our team and be part of something amazing!** We're excited to welcome talented individuals like you to our team. As a Clinical Customer Service Representative, you'll have the opportunity to make a real difference in people's lives while enjoying a dynamic and supportive work environment. Apply now and take the first step towards a rewarding career with blithequark! Apply for this job