**Experienced Bilingual Spanish Customer Service Representative – Remote Work from Home Opportunity**

Are you a highly motivated and customer-focused individual looking to take the next step in your career? Do you have a passion for delivering exceptional service and a strong desire to learn and grow in a dynamic and innovative company? If so, we invite you to join our team at blithequark as a Remote Work from Home Bilingual Spanish Customer Service Representative. At blithequark, we are committed to providing our customers with the best possible experience, and we are seeking a talented and dedicated individual to join our team. As a Remote Work from Home Bilingual Spanish Customer Service Representative, you will play a critical role in delivering exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner. **About blithequark** blithequark is a leading provider of payment solutions, helping millions of people and businesses move money between buyers and sellers. Our team of experts is dedicated to delivering best-in-class payment technology and software solutions, and we are proud to be a part of the payments technology landscape of tomorrow. **What Part Will You Play?** As a Remote Work from Home Bilingual Spanish Customer Service Representative, you will be responsible for: * Responding to 25 or more account inquiries per hour, providing standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. * Assisting with the completion of the lost stolen report, including blocking and transferring compromised accounts to prevent further losses and fraudulent activity. * Building credit card replacement orders and completing shipping materials. * Building knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations, and analytic techniques, and the expertise of more experienced fraud analysts. **What Are We Looking For in This Role?** We are seeking a highly motivated and customer-focused individual with the following qualifications: * High School Diploma or Equivalent * Minimum of 6 months of recent contact center and/or work from home contact center experience in the last 18 months. * Bilingual Spanish * Ability to work mid-shift to late shifts, including weekends, as part of your weekly schedule. * Ability to be on camera at all times. * Strong communication and problem-solving skills. * Ability to work in a fast-paced environment and meet productivity standards. **Preferred Qualifications** * One full year of recent contact center or work from home contact center experience. * Banking, Fraud, and/or Collections experience. **What We Offer** * Competitive salary of $15.00 per hour, plus a 20% language differential once you begin taking Spanish calls, resulting in a total of $18.00 per hour. * Comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Recognition and rewards for outstanding performance. **Desired Skills and Capabilities** * Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. * Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. * Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. * Works under close supervision. **How to Apply** If you are a highly motivated and customer-focused individual with a passion for delivering exceptional service, we invite you to submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. **Equal Opportunity Employer** blithequark is an equal opportunity employer, committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information, or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].