**Experienced Bilingual Customer Service Representative – Multichannel Support for Global Eyewear Leader**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess fluency in Spanish and a knack for resolving complex issues? If so, we invite you to join our dynamic team at blithequark, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. As a Bilingual Customer Service Representative, you will play a vital role in providing top-notch support to our customers, ensuring their satisfaction and loyalty to our iconic brands. **About blithequark** At blithequark, we bring together the complementary expertise of two industry pioneers to create a vertically integrated business that addresses the world's evolving vision needs. With over 180,000 dedicated employees in 150 countries, we are a global force in the eyewear industry. Our people are creative, entrepreneurial, and celebrated for their unique perspectives and individuality. We enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality, and cutting-edge processing methods. Every day, we impact the lives of millions by changing the way people see the world. **Our Shared Services Team** Our Shared Services Team at blithequark accompanies and enables others within the collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of. As a Bilingual Customer Service Representative, you will be an integral part of this team, supporting our customers and driving business growth. **Job Summary** We are seeking an experienced Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will provide high-quality multichannel support (telephonic, chat, email, social media, and US mail) to customers in Spanish. You will resolve problems utilizing department tools, resources, business judgment, and expertise, resulting in increased customer satisfaction and retention. If you are a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply. **Key Responsibilities** * Assist customers telephonically and non-telephonically with service and support issues * Resolve problems utilizing department tools, resources, business judgment, and expertise, resulting in increased customer satisfaction and retention * Act as a positive role model by demonstrating continuous performance improvement, solid business skills, and support of department and company objectives * Ensure productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations * Use courteous and professional language * Work effectively in a team environment * Create a win-win resolution to problems **Essential Qualifications** * High School or equivalent * 1+ year(s) experience in a customer service environment * Must be fluent in Spanish * Ability to produce quality and professional written correspondence with customers * Ability to demonstrate and perform basic math * Customer service orientation * Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers * Commitment to providing resolution to customer issues on the first contact * Strong English and Spanish comprehension and a good command of grammar **Preferred Qualifications** * Associate degree or higher * Previous experience in a telephonic or personal customer contact position * Luxottica Retail store/field experience **What We Offer** * Competitive pay and bonus/commission plan * Comprehensive benefits package, including health care, retirement savings, paid time off/vacation, and various employee discounts * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to welcoming you to our team at blithequark!