Customer Technology Specialist

BI WORLDWIDE is committed to creating belongingness and prioritizing D&I. They are seeking a Customer Technology Specialist to support day-to-day operations by solving technical challenges and driving efficiencies in a hybrid work environment. Responsibilities Complete the ongoing operational tasks for projects, including but not limited to: project processing, report generation, data verification and distribution, web testing, web site content updates, data-related activities such as data file loads and data troubleshooting Ensure the timely receipt and processing of all customer data and downstream application updates Evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy Setup and verify website promotions, content and communications Complete and maintain documentation of system procedures Provide updates and escalation support for Customer Contact Center regarding program rules and application functionality Communicate with the Customer Technology Manager/Application Director and technical team on program status, issues, and changes Monitor and respond to client inquiries and escalations related to projects Troubleshoot production data or site functionality issues Use SQL to run ad-hoc reporting requests and research client questions and processing issues Setup and monitor large, outgoing email blasts Skills Understanding of data, data formatting Comfortable using Excel and working with large data files Analytical and problem-solving skills Process oriented, with strong attention to detail Excellent customer service and problem-solving skills Strong communication skills Ability to multi-task and adapt to changing priorities and assignments BA/BS or 2-year technical degree preferred, or equivalent experience Company Overview BI WORLDWIDE is a global engagement agency that uses the principles of behavioral economics to produce measurable results. It was founded in 1950, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship BI WORLDWIDE has a track record of offering H1B sponsorships, with 4 in 2025, 3 in 2024, 2 in 2023, 3 in 2022, 4 in 2021, 6 in 2020. Please note that this does not guarantee sponsorship for this specific role.