**Customer Service Representative – Healthcare Industry Expert with Revenue Cycle Career Ladder Opportunities at blithequark**

Are you passionate about delivering exceptional customer service and making a meaningful impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? Look no further than blithequark, a leading provider of administrative and clinical support staff for ColumbiaDoctors, one of the largest multi-specialty practices in the Northeast. As a Customer Service Representative at blithequark, you will play a critical role in handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. Your expertise will be essential in collecting outstanding patient balances, establishing payment arrangements, and updating patient and guarantor accounts with new demographic and insurance coverage information. If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity. **About blithequark** blithequark is a top healthcare provider network that offers administrative and clinical support staff for ColumbiaDoctors. Our team is dedicated to providing exceptional customer service while maintaining a productive environment for all employees. We are committed to fostering a culture of excellence, innovation, and teamwork, and we are seeking like-minded individuals to join our dynamic team. **Job Summary** The Customer Service Representative is responsible for handling and resolving incoming phone calls from patients, insurance carriers, and physician offices. This role requires a high level of professionalism, courtesy, and attention to detail, as well as the ability to work in a fast-paced environment with multiple priorities. **Key Responsibilities** * Handle a large volume of calls and perform work in a timely manner * Attempt to collect full payment from patients or guarantors in a professional and courteous manner * Establish payment arrangements per guidelines and document terms in the billing system * Apply payments collected over the phone to each date of service * Handle customer inquiries, disputes, and complaints, and escalate contentious complaints to a supervisor or higher management * Obtain all insurance, demographic, and guarantor information and update patient profiles as well as bill third-party payers as appropriate * Clearly document in the system a summary of work and follow-up steps after each call **Essential Qualifications** * High school graduate or GED certificate * A minimum of 6 months' experience in a physician billing or third-party payer environment * Must demonstrate an understanding of contracts, insurance benefits, exclusions, and other billing requirements as well as claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance program regulations * Candidate must demonstrate the ability to understand and navigate the payer adjudication process * Patient financial and practice management system experience in Epic and/or other electronic billing systems is preferred * Knowledge of medical terminology is preferred * Previous call center/claims experience is preferred * Previous experience in an academic healthcare setting is preferred **Preferred Qualifications** * Experience working in a remote environment * Familiarity with electronic medical records (EMRs) and practice management systems * Strong analytical and problem-solving skills * Ability to work in a team environment and provide excellent customer service **Compensation and Benefits** * Hourly rate ranges: $22.39 - $28.29 * Our salary offers will fall within these ranges based on a variety of factors, including but not limited to experience, skill set, training, and education * Comprehensive benefits package, including healthcare and various other benefits * Paid time off to promote a healthy lifestyle * Opportunity to grow as part of a Revenue Cycle Career Ladder **Work Environment and Culture** * Primarily remote position, with occasional requirements to visit the office for training, meetings, and other business needs * Collaborative and dynamic work environment * Opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service * Commitment to fostering a culture of excellence, innovation, and teamwork **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service in the healthcare industry, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer and adheres to all requirements of all applicable federal, state, and local civil rights laws. We are committed to fostering a diverse and inclusive work environment that values and respects the contributions of all employees. Apply for this job