Bilingual Member Experience Representative - Remote Jobs

Position Overview As a Member Experience Rep, you will be at the forefront of the customer experience by arranging non-emergency medical transportation. Each interaction matters to us, and you have the opportunity to make a positive impact. Key Responsibilities Receive inbound calls and make outbound service calls, assess the customer's transportation needs, and assist appropriately Interact with clients, transportation providers, and other customers via phone and software applications (Data entry required) Deliver a simple customer experience with every interaction Trouble-shoot and problem solve situations that may be outside standard procedures Become a knowledge expert Required Qualifications Ability to demonstrate strong communication and interpersonal skills Basic software and web knowledge, and the ability to pick up new technology quickly Work well with others, and be willing to help team members Ability to problem solve High attention to detail Reliability - As you work remotely, you will need to be available to supervisors and be trusted to adhere to your assigned schedule Benefits & Perks Work-life balance – We offer set schedules that are flexible Potential for advancement within the organization Medical insurance Dental insurance Vision insurance Company paid life insurance Company paid disability insurance Paid Holidays Paid Time Off 401k Retirement Savings Plan (with Employer Match after 1 year of employment) Compensation: $15.00 per hour (Spanish-speakers eligible for $16.00 per hour starting wage) Apply Job! Apply tot his job